Network Services Manager - IT Infrastructure


We are currently looking for an Influential Leader, who will empower and develop the team to achieve its goals and deliver outstanding service to the RBA. You’ll be also responsible for an operational excellence, service delivery, people management and governance of modern IT Infrastructure teams, with specific domain expertise and experience in IT Network Services.

Do work that makes a difference

  • Create a RBA values aligned culture, enabling an environment for high levels of staff engagement, enablement and achievement
  • Lead a team in developing innovative capabilities spanning network, converged infrastructure and hybrid cloud
  • Lead improvements in monitoring and automation across the Bank’s networks
  • Identify and lead the evaluation and implementation of improvements to continually improve the robustness of the Bank’s communications services
  • Identify and respond to issues, risks and opportunities, ensuring appropriate processes and resources are in place to deliver technology solutions that are consistent with agreed service levels
  • Enable and recognise employees’ performance in a way that encourages continuous improvement
  • Contribute to the improvement of policies, systems and processes, ensuring alignment with industry standards and disciplined documentation
  • Accountable for delivery of business service level commitments and measurement of performance, including continuous availability of network services
  • Accountable for asset management, lifecycle, obsolescence & capacity planning
  • Ownership of IT Network Services governance & compliance to the Bank's policies and procedures
  • Ensure multiple layers of incident response capability are available to the Bank for continuous management of IT Infrastructure operational issues
  • Work to simplify, rationalize & improve services to address the current and future needs of the Bank

Skills and Experience

  • Degree qualification and up to date industry accreditations including ITIL and Cisco
  • A history of involvement in leading and driving innovative capabilities and continuous improvement spanning network, converged infrastructure and cloud
  • Experience of leading, developing and motivating IT Infrastructure and Operations teams
  • Broad knowledge of industry standards and understanding of IT policies and processes
  • Demonstrated ability to monitor and guide activities throughout service delivery and project lifecycles, including measurement and compliance
  • Demonstrated ability to own and communicate responsibilities in relation to health, safety and wellbeing, including psychological wellbeing
  • Demonstrated ability to effectively manage risks and issues to maintain the confidentiality, integrity and availability of the Bank's information systems
  • Extensive experience in delivery of large scale, mission critical IT network operations
  • Experience in Enterprise IT Network technology and Hybrid Cloud
  • Advanced knowledge of IT Network services covering data, voice and video
  • Outstanding stakeholder engagement and communication skills

What’s on offer?

  • Work for an organisation that truly makes a difference to the Australian people
  • Develop your career in a collaborative environment
  • Access a wide-range of benefits including flexible work arrangements

Your development & career

Working for an organisation that truly makes a difference to the Australian people, we can offer development and career opportunities in a collaborative environment that supports people’s growth, well-being and promotes flexibility.

Why RBA?

The RBA pursues national economic policy objectives and undertakes a range of associated activities in financial markets and banking. It also issues Australia's banknotes and operates infrastructure critical to the payments system, all of which contributes to the welfare of the Australian people.

Our people have a critical role to play in achieving these objectives, whether directly or in a supporting capacity. As a values driven organisation, our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry, we treat one another with respect, while promoting the public interest in our efforts. 

The Reserve Bank of Australia is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and encourage applications from experienced candidates seeking workplace flexibility.


We are currently looking for an Influential Leader, who will empower and develop the team to achieve its goals and deliver outstanding service to the RBA. You’ll be also responsible for an operational excellence, service delivery, people management and governance of modern IT Infrastructure teams, with specific domain expertise and experience in IT Network Services.

Do work that makes a difference

  • Create a RBA values aligned culture, enabling an environment for high levels of staff engagement, enablement and achievement
  • Lead a team in developing innovative capabilities spanning network, converged infrastructure and hybrid cloud
  • Lead improvements in monitoring and automation across the Bank’s networks
  • Identify and lead the evaluation and implementation of improvements to continually improve the robustness of the Bank’s communications services
  • Identify and respond to issues, risks and opportunities, ensuring appropriate processes and resources are in place to deliver technology solutions that are consistent with agreed service levels
  • Enable and recognise employees’ performance in a way that encourages continuous improvement
  • Contribute to the improvement of policies, systems and processes, ensuring alignment with industry standards and disciplined documentation
  • Accountable for delivery of business service level commitments and measurement of performance, including continuous availability of network services
  • Accountable for asset management, lifecycle, obsolescence & capacity planning
  • Ownership of IT Network Services governance & compliance to the Bank's policies and procedures
  • Ensure multiple layers of incident response capability are available to the Bank for continuous management of IT Infrastructure operational issues
  • Work to simplify, rationalize & improve services to address the current and future needs of the Bank

Skills and Experience

  • Degree qualification and up to date industry accreditations including ITIL and Cisco
  • A history of involvement in leading and driving innovative capabilities and continuous improvement spanning network, converged infrastructure and cloud
  • Experience of leading, developing and motivating IT Infrastructure and Operations teams
  • Broad knowledge of industry standards and understanding of IT policies and processes
  • Demonstrated ability to monitor and guide activities throughout service delivery and project lifecycles, including measurement and compliance
  • Demonstrated ability to own and communicate responsibilities in relation to health, safety and wellbeing, including psychological wellbeing
  • Demonstrated ability to effectively manage risks and issues to maintain the confidentiality, integrity and availability of the Bank's information systems
  • Extensive experience in delivery of large scale, mission critical IT network operations
  • Experience in Enterprise IT Network technology and Hybrid Cloud
  • Advanced knowledge of IT Network services covering data, voice and video
  • Outstanding stakeholder engagement and communication skills

What’s on offer?

  • Work for an organisation that truly makes a difference to the Australian people
  • Develop your career in a collaborative environment
  • Access a wide-range of benefits including flexible work arrangements

Your development & career

Working for an organisation that truly makes a difference to the Australian people, we can offer development and career opportunities in a collaborative environment that supports people’s growth, well-being and promotes flexibility.

Why RBA?

The RBA pursues national economic policy objectives and undertakes a range of associated activities in financial markets and banking. It also issues Australia's banknotes and operates infrastructure critical to the payments system, all of which contributes to the welfare of the Australian people.

Our people have a critical role to play in achieving these objectives, whether directly or in a supporting capacity. As a values driven organisation, our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry, we treat one another with respect, while promoting the public interest in our efforts. 

The Reserve Bank of Australia is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and encourage applications from experienced candidates seeking workplace flexibility.

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