Insurance Property Assessor


  • Property assessing and estimations
  • Mackay and surrounding area
  • Maintained vehicle provided + great staff benefits
  • Bring your building trade skills to iconic Queensland organisation and assist our customers through their home insurance claims process.

In this role, you will provide customers (RACQ members and stakeholders) with an efficient, empathetic and tailored loss assessing service. This role will be based in Mackay and you will work across Mackay and surrounding region conducting on-site and desktop assessments of damaged properties to enable quality and timely repairs at competitive pricing. You will be provided with a fully maintained company vehicle and work with a portfolio of domestic insurance claims. This role is paramount to ensuring our members are provided with an industry leading claims experience in their time of need.

  • Conduct on-site and desktop assessments of insured properties to determine damage and best practice repair methods
  • Support a broader team with repair and technical advice and understanding of impact of a loss
  • Provide expert advice, empathy and outstanding customer service to insurance customers and third parties
  • Liaise with external stakeholders (e.g. Builders, Investigators, Police, Forensic Services etc.)
  • Complete accurate reports with relevant details to support acceptance of the claim
  • Identify claims which are considered suspicious or possibly fraudulent and refer to Investigations

Skills & Experience

  • Loss adjusting, property assessing or building trade experience
  • Knowledge of (or ability to quickly acquire) insurance products, policy interpretation and ability to identify cause
  • Empathetic, customer-focused individual with excellent communication skills
  • High attention to detail, with an open and inquisitive mind-set
  • Exceptional written, verbal and interpersonal communication skills
  • Current driver’s license and ability to work flexible hours

Applications close 20//01/2020.

It’s an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. With almost 1.8 million members, we’re big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you and how we can help you find your balance.

Working at RACQ brings some great benefits including café, free Roadside Assistance and significantly discounted RACQ products and services, for you and your family.

Ready to apply? You’ve got this.

Please Note; we do not accept third party or emailed applications. You may be required to complete video interviews, psychometric testing, a medical and/or criminal history check as part of the application process.


  • Property assessing and estimations
  • Mackay and surrounding area
  • Maintained vehicle provided + great staff benefits
  • Bring your building trade skills to iconic Queensland organisation and assist our customers through their home insurance claims process.

In this role, you will provide customers (RACQ members and stakeholders) with an efficient, empathetic and tailored loss assessing service. This role will be based in Mackay and you will work across Mackay and surrounding region conducting on-site and desktop assessments of damaged properties to enable quality and timely repairs at competitive pricing. You will be provided with a fully maintained company vehicle and work with a portfolio of domestic insurance claims. This role is paramount to ensuring our members are provided with an industry leading claims experience in their time of need.

  • Conduct on-site and desktop assessments of insured properties to determine damage and best practice repair methods
  • Support a broader team with repair and technical advice and understanding of impact of a loss
  • Provide expert advice, empathy and outstanding customer service to insurance customers and third parties
  • Liaise with external stakeholders (e.g. Builders, Investigators, Police, Forensic Services etc.)
  • Complete accurate reports with relevant details to support acceptance of the claim
  • Identify claims which are considered suspicious or possibly fraudulent and refer to Investigations

Skills & Experience

  • Loss adjusting, property assessing or building trade experience
  • Knowledge of (or ability to quickly acquire) insurance products, policy interpretation and ability to identify cause
  • Empathetic, customer-focused individual with excellent communication skills
  • High attention to detail, with an open and inquisitive mind-set
  • Exceptional written, verbal and interpersonal communication skills
  • Current driver’s license and ability to work flexible hours

Applications close 20//01/2020.

It’s an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. With almost 1.8 million members, we’re big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you and how we can help you find your balance.

Working at RACQ brings some great benefits including café, free Roadside Assistance and significantly discounted RACQ products and services, for you and your family.

Ready to apply? You’ve got this.

Please Note; we do not accept third party or emailed applications. You may be required to complete video interviews, psychometric testing, a medical and/or criminal history check as part of the application process.

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