Senior Manager - Insurance Operations Consulting


  • Looking to join an ambitious and fast-growing team?
  • Opportunity to be a part of a successful team that is in a period of exciting change and growth
  • Consulting experience required
  • Sydney based role working with Insurance clients
  • Flexible working arrangements available

Join PwC's Operations Consulting business as a Senior Manager within our Business and Performance Consulting team and drive value to insurance clients and strategic accounts significant to our Sydney team.
 
The Opportunity
At PwC, we help Australian businesses, not-for-profits and governments create value and improve the way they work. From improving healthcare, to creating smarter cities and igniting Australia's start up industry, you'll build trust in society and solve important problems.
 
Our Sydney Operations team brings this to life by supporting our insurance clients in their most important initiatives - helping them better serve their customers, shareholders and society.
 
In response to continued and sustained growth in demand for our services, we are looking for exceptional talent to join our Insurance Operations Consulting team in Sydney. With previous Management Consulting experience you will be looking to join a high performing and collaborative team of industry leaders.
 
As a Senior Manager within our team, your responsibilities will include operational diagnosis, defining operations strategy and operating models and working with our clients to help transform their organisations.
 
Reporting to the Lead Partner of this multi-million dollar business you will work in a team environment in a leadership role. Key responsibilities will include:

  • Leadership of projects coordinating teams across strategy, design and implementation
  • Working with our account teams to deepen relationships and grow key accounts
  • Growing and developing the team

About you
You will be an Insurance Operational Excellence specialist with 7-10 years' experience within a consulting environment, delivering outcomes and leading teams across strategy and operational initiatives, including:

  • Operations strategy
  • Customer experience design
  • Target operating model design
  • Productivity improvement
  • Process design and optimisation
  • Transformation management

As a Senior Manager within the Operations Consulting team you will ideally have:

  • 7-10 years' consulting experience with a track record of consulting to the insurance industry (general, life, health and/or government)
  • Deep understanding of core insurance processes (distribution, underwriting, billing and/or claims)
  • Experience defining and executing strategic change
  • Experience leading large scale business transformation, including understanding of change management principles
  • Strong data analysis skills with the ability to solve complex problems and assess the effectiveness of business processes
  • A track record in building effective relationships both internally and externally to contribute to the growth of the business
  • Cost modelling and cost estimation, including the development of robust business cases
  • Demonstrated knowledge of the insurance industry and market trends
  • Sophisticated client relationship skills with the ability to talk confidently about issues and factors relating to the industry as a whole and specific projects
  • Commercial and strategic mindset for influencing and advising clients
  • Proven coaching skills and a passion to drive career development for team members

What we offer
Working for Australia's largest professional services firm you'll join a global network spanning 157 countries that delivers meaningful outcomes for a wide range of clients.
 
Our culture and benefits are why we're LinkedIn's number one Australian workplace. With state of the art offices and premium technology, each person has access to flexible work options. The dress policy is flexible too - you choose what you wear based on the work you do with your team and clients.
 
Fostering an inclusive culture and embracing differences is at the core of everything we do. PwC empowers you to be yourself and work with people from many backgrounds to achieve things never thought possible. Get involved in our employee-led diversity networks (cultural, disability, LGBTI or gender equality) and benefit from our best-in-class policies such as 18 weeks maternity/paternity leave, flexible work and gender equity.
 
Up for a challenge? We're committed to helping our people unleash their potential. Hard work doesn't go unrewarded and industry best coaching, mentoring, training and development are ready and waiting. If you hold a genuine desire to make a difference and want to surround yourself with like-minded, talented and driven individuals who strive to do the same, apply now.
 
Becky Cooper is the Recruitment Manager for the role. As the team experience high volumes of applications, we appreciate your patience to allow for a timely and fair process for all.  
The minimum base salary for this role is one hundred fifty thousand Australian dollars.

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