Senior Manager - Client Service Risk & Quality

Senior Manager - Client Service Risk & Quality


  • Flexible work options - work smarter in a way that suits your lifestyle
  • Be part of a supportive and dynamic team environment
  • Sydney location

We have an exciting opportunity to join PwC's Business Risk practice as a Senior Manager within Client Service Risk & Quality (R&Q). Client Service R&Q looks after all quality and risk management matters affecting our people, our clients and our firm. We aim to protect and enhance the PwC brand by making quality, risk management and compliance as simple and sustainable as possible for PwC people.

About the role:

As a Senior Manager within the Client Service R&Q team you will have the chance to develop your project management, research and communication skills; build internal networks with partners and staff across PwC; and gain a strong understanding of the regulatory environment in which the firm operates.

You will:

  • Be involved in the annual completion and quality review process for Consulting, PwC Indigenous Consulting and Innovation business units;
  • Be a liaison point on risk matters for lateral recruit Partners and Directors to support their integration into the Consulting business;
  • Be responsible for documenting the quality management systems for consulting and monitoring key controls to ensure compliance;
  • Provide advice to teams on managing risk on engagements - this may include review of engagement letters, review of PwC deliverables, general enquiries etc;
  • Manage the reporting requirements of the team, both at a national and global level;
  • Liaise with on legal matters affecting the firm and client engagements
  • Plan and facilitate R&Q training for all partners and staff in Consulting nationally (e.g. War Stories, irisk training, new starters training);
  • Manage policy updates as required;
  • Be involved in ad hoc special projects (such as improvements to Terms of Business, revising template engagement letters, developing firm responses to changes in legislation/regulation, PwC Online);
  • Take on day to day management, coaching and mentoring of junior staff; and
  • Identify opportunities for R&Q systems and process improvements.

About you:

You will have proven experience working within Consulting in a professional services environment and have demonstrated strong leadership and coaching skills, through managing your direct reports.

You will also have experience and a keen interest in Risk & Quality; be self-motivated with the ability to work autonomously; and have strong verbal and written communication skills.

Sound like you? Read on!

What we offer

Working for Australia's largest professional services firm you'll join a global network spanning 157 countries that delivers meaningful outcomes for a wide range of clients.

Our culture and benefits are why we're LinkedIn's number one Australian workplace. With state of the art offices and premium technology, each person has access to flexible work options. The dress policy is flexible too - you choose what you wear based on the work you do with your team and clients.

Fostering an inclusive culture and embracing differences is at the core of everything we do. PwC empowers you to be yourself and work with people from many backgrounds to achieve things never thought possible. Get involved in our employee-led diversity networks (cultural, disability, LGBTI or gender equality) and benefit from our best-in-class policies such as 18 weeks maternity/paternity leave, flexible work and gender equity.

Up for a challenge? We're committed to helping our people unleash their potential. Hard work doesn't go unrewarded and industry best coaching, mentoring, training and development are ready and waiting. If you hold a genuine desire to make a difference and want to surround yourself with like-minded, talented and driven individuals who strive to do the same, apply now.

As the team experience high volumes of applications, we appreciate your patience to allow for a timely and fair process for all.

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