Phone Based - Premium Admin Consultant

  • Case management and build strong relationships
  • Do you enjoy identifying customer solutions to help them achieve their needs?
  • Join an organisation that supports diversity and equal opportunity employment

About The Role
Role Location: 347 Kent Street, Sydney NSW 2000
Role Type: Permanent (40 hours per week)
As a Phone Based – Premium Admin Consultant, you will handle and action all calls and emails from high net worth advisers. You are required to deliver a positive customer experience to both internal and external customers, ensure all Service Level agreements are met whilst complying with regulatory and bank requirements, process cases end to end, and provide appropriate resolution to issues. You will also process quotes (on life risk products) and handle complaints from both customers and advisers.
About You
To be successful in this role, you will ideally bring the following:

  • Proven experience in customer service within Life Insurance area
  • Call centre experience/background and RG146/relevant university degree will be an advantage
  • Ability to work in a fast paced team environment where targets need to be reached and deadlines to be met
  • Displays strong capabilities in written and oral communication skills
  • Knowledge on Investment Products
  • Demonstrates high degree of accuracy and attention to detail

About ANZ
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.
We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.
To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and search for reference number AUS088262.

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