Client Service Executive Analysis


Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio, and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.

By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. For more information, visit www.nielsen.com

To simply put it, we do two things at Nielsen. We measure performance for our clients and we use analytics to help our clients grow their business. Measurement and analytics are two separate things, and each is important and valuable on its own. But the connection of the two makes them both even more critical and valuable.

You will MAKE A DIFFERENCE by partnering with our clients and using data to explain what is happening within their business and what they should do to improve performance.

Duties

Working with both your Nielsen colleagues and spending time with clients, you will build partnerships to allow you to understand your client needs and requirements. You'll use this knowledge to develop in depth analytics and create compelling stories that deliver the insight to drive business growth.

The opportunity

We are currently seeking a Client Service Executive or Senior Client Service Executive (based on relevant experience) level consultant to join our growing team focused on Nielsen’s Retailer clients. This is a newly created role to support the growth of our engagement with a Melbourne based retailer and is an excellent opportunity for an experienced consultant to apply their analytical skills and passion for insights in a client facing role.

The responsibilities of the role include:

  • Being a key business contact for clients and managing their day to day enquiries
  • Effective analysis using multiple data sources and Nielsen's internal software
  • Providing value added analysis and presentations that clearly address client's business issues
  • Presenting research and analysis findings to clients
  • Project management to balance multiple requests and competing priorities
  • Leveraging existing thought leadership from Nielsen to underpin the narratives created by data analysis
  • Delivery of regular reporting and performance metrics
  • Collaborating internally with client response and sales teams

To be successful in this role, you must:

  • have experience in data and analytics with an ability to drive insights through data
  • an understanding of the FMCG and/or grocery retailer industry through either agency or client side experience
  • display a track record of building successful client relationships
  • have the ability to be a self-starter and work autonomously
  • excellent communicator both verbal and written, presentation skills are important
  • strong attention to detail, curiosity and the ability to problem solve.
  • the ability to manage expectations and ensure timelines are met

This opportunity is just the beginning of your future at Nielsen. We want you to be you - and we want to help you excel and grow in your career with us.

Want to know more about what it’s like working in an analytical team at Nielsen? Take a look here - https://www.youtube.com/watch?v=hkQO6WNCLnk

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