Network Operator Order Support Centre

nbn Australia

nbn seeks to create an inclusive and diverse workplace that is reflective of the wider communities in which it operates and balancing opportunity for all. We are building a culture where different perspectives, thinking and skills are valued, and people are supported to achieve their potential. In particular, nbn is committed to increasing the participation of women in our organisation and especially women in leadership positions.

• Learn from inspirational and motivating leaders
• Be part of a fast moving and exciting team
• Opportunities for career growth
• Gold Coast Location

Your role in the future:

A Network Operator – Order Support Centre is responsible for the resolution of customer enquiries in relation to fulfilment of customer orders on the nbn network. The role will involve working with a number of groups, including the Network and Service Operations Centre (NSOC), Workflow Management, Operations Managers and Wholesale / Retail Service Provider Customer Provisioning teams. This is to ensure that orders and all other interactions from NBN’s customers are fulfilled within nbn’s internal and external Service Level Agreements (SLAs) and are of a high quality.

You can contribute to:

• The delivery of high volumes of customer services
• Activation and testing of Ethernet services
• Configuration of customers services on multi-vendor networks
• Use of Automated workflows in a Service Delivery environment

A bit about us:

nbn is the team behind the design, build and operation of the nbn™ network. Working for nbn, you’ll be part of one of the largest technology infrastructure projects Australia has seen, providing you with loads of opportunities, great flexibility, and a collaborative culture. You’ll work with inspirational leaders and innovators in their field, help take on engaging and exciting work, and seek imaginative solutions to new questions every day.

We are dedicated to providing all Australians with access to the benefits of fast broadband. But the nbn™ network is so much more than access to fast internet. A state of the art communications network helps ensure our digital future, and gives Australians the opportunity to be more productive, more creative, more efficient, and more connected – benefits we can all enjoy for decades to come, no matter where we live.

A bit about you:

The position requires experience in customer service within the telecommunication industry or a similar environment. To be successful in this position you will likely have been a part of a Service Delivery or Customer Service environment with experience in areas including:

• Customer service or technical engineer within telecommunications or IT environments
• Customer interaction, order fulfilment, service recovery, and/or escalations handling
• Service Delivery, Service Provisioning, and/or Service Activation in Telecommunications or IT environment

How to apply:

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

nbn is a fast moving organisation with lots to deliver - so we may not always wait until the job ad expires before reviewing applications. As a result, you should submit your application as soon as possible!

At nbn our people and our planet matter. We have an unwavering commitment to the well being and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the nbn™ network.

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