Network Operator

nbn Australia


nbn seeks to create an inclusive and diverse workplace that is reflective of the wider communities in which it operates and balancing opportunity for all. We are building a culture where different perspectives, thinking and skills are valued, and people are supported to achieve their potential. In particular, nbn is committed to increasing the participation of women in our organisation and especially women in leadership positions.

  • Learn multiple network technologies
  • Advance your career in telecommunications
  • Contribute to the nbn mission
  • Melbourne location

Your role in the future:

The Network Operator role is responsible for providing great customer service while investigating and resolving network issues. We are looking for proactive talent who are passionate about the nbn mission, and come from a problem-solving framework. The role is to resolve issues raised by answering calls, tickets, emails, and all other interactions from the customer to the highest quality.

You can contribute to:

  • Order management and delivery of services on multiple networks
  • High quality of customer service provided to customers
  • The delivery of high volumes of customer services
  • Activation and testing of Ethernet services
  • Configuration of customer’s services on multi-vendor networks
  • First call resolution approach with follow up, service recovery, and escalations within designated guidelines

A bit about us:

nbn is the team behind the design, build and operation of the nbn™ network. Working for nbn, you’ll be part of one of the largest technology infrastructure projects Australia has seen, providing you with loads of opportunities, great flexibility, and a collaborative culture. You’ll work with inspirational leaders and innovators in their field, help take on engaging and exciting work, and seek imaginative solutions to new questions every day.

We are dedicated to providing all Australians with access to the benefits of fast broadband. But the nbn™ network is so much more than access to fast internet. A state of the art communications network helps ensure our digital future, and gives Australians the opportunity to be more productive, more creative, more efficient, and more connected – benefits we can all enjoy for decades to come, no matter where we live.

A bit about you:

The position requires experience in customer service within the telecommunication industry or similar. To be successful in this position you will have been a part of a Customer Service environment with experience in areas including:

  • A minimum of one year as a Customer Service Representative / Operator
  • Excellent problem solving with the ability to liaise effectively with internal and third party stakeholders
  • A strong telephone presence and the ability to quickly build rapport
  • Tech-savvy and motivated to learn about nbn technologies – Previous telecommunications experience would be highly advantageous but is not essential
  • Ability to prioritise and work to tight deadlines in a dynamic environment, take initiative, work independently, and challenge the status quo
  • Driven to succeed in a rapidly changing environment

How to apply:

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

nbn is a fast moving organisation with lots to deliver, you should submit your application as soon as possible for one of our upcoming roles!

At nbn our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the nbn™ network.

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