Senior UX Designer

We're passionate about nurturing careers.

We support new innovation and thinking, and openly collaborate and share new ideas. We're healthy and active in our lives and wellbeing is encouraged at every level.  Our people play an important role in the future of health and healthcare and we believe that working together, we're stronger.


About Us

At Medibank we stand for better health

We are Medibank – an integrated healthcare company providing private health insurance and health solutions to 3.7 million Australians.


The Opportunity

As our Senior UX Designer within Medibank, you will be able to understand and validate key customer problems, needs and desires in order to define design solutions that resonate with our customers. You will be customer focused and you will deliver solutions that support Medibank’s strategy and NPS drivers of customer satisfaction.


You will work collaboratively within a cross-functional team as a facilitator, researcher and designer and you will play an active role in shaping the design approach; from problem definition and discovery, through to concept development and delivery.


Key responsibilities will include:


  • Identifying customer problems and gather findings into usable insights and measurable outputs;
  • Fostering relationships with a range of stakeholders across the business and supporting an inclusive environment;
  • Creating design artifacts that clearly communicate the intended user experience;
  • Planning and executing customer testing, research and co-creation, followed by analysis to translate research findings into design recommendations.


About You

To be successful in this role, you will have 5+ years’ experience in a creative agency or design team. You will have prior experience using research methods, including but not limited to: interviews, field studies, surveys, user testing, focus groups, card sorting, analytics and A/B testing. Furthermore, you will have experience articulating research derived design recommendations as written principles, guidelines and related forms of design documentation.

You will have experience in facilitating workshops and collaborative design sessions and you will have an understanding of agile software delivery principles. (If you have experience in Lean UX or conducting UX research activities in sync with agile cycles, even better.) You will have a BA/BS degree in Design or a related field, or equivalent practical experience.


What We Offer

In return for your hard work we offer a range of great benefits. Furthermore, we take the health and wellbeing of our employees seriously, offering flexible working conditions and encouraging wellbeing at all levels of life.

Medibank is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

A Career at Medibank adds up to more. More achievement. More progress. More passion and more innovation for health.

For a career option that will suit you better, click to apply.

For a confidential discussion, please email:


Please note, if this position attracts a large volume of interest, the closing date for applications may be brought forward. With this in mind, we encourage you to submit your application as soon as possible.


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