Document Control Manager

We are Medibank – an integrated healthcare company providing private health insurance and health solutions to 3.7 million Australians.

At Medibank we stand for better health for better lives.

About Us

We're passionate about nurturing careers.

We support new innovation and thinking, and openly collaborate and share new ideas. We're healthy and active in our lives and wellbeing is encouraged at every level.  Our people play an important role in the future of health and healthcare and we believe that working together, we're stronger.


The Opportunity

Join our Operational Delivery & Excellent team within the Technology & Operations Division on a 12 month Fixed Term contract as a Document Control Manager.  The purpose of the role is to create and implement enterprise level Document Control Management processes & procedures for physical (non-electronic) records.

You will be accountable for analysing existing process, to develop and deliver a strategic program of work that simplifies and improves Medibank’s document control practices and driving strong and clear accountability for document management controls.

Key responsibilities will include:

  • Undertaking analysis of existing procedures and processes of current document management practices across the enterprise;
  • Building a program of work to deliver effective management, change and controls for document handling, storage and destruction of records;
  • Ensuring  document control and records management compliance risks and controls are identified, developed, documented, actioned and monitored in line with the compliance obligations and legislative requirements;
  • Ensuring documents and records are identified, categorised and managed in line with Medibank’s policies and procedures; and
  • Reviewing existing processes and driving continuous improvement, cost efficiency and best practice principals in the management of document controls.

About You

To be successful in this role, you will have demonstrated experience in developing and implementing Records Management and Document control processes and frameworks in a large organisation, preferably within the Health Insurance Sector.

You are a self-starter with proven initiative and the ability to prioritise tasks to ensure what’s important gets done first. You can work autonomously and pride yourself on meeting deadlines. You have strong analytical skill, communication skills and inter-personal skills and are confident in engaging and influencing stakeholders at all levels.

Your understanding of the legislative requirements and compliance obligations and how to manage them effective as well as your knowledge of the challenges of record management & document control will set you up for success in this role.


What We Offer

In return for your hard work we offer a range of great benefits, including subsidised private health insurance, travel insurance and pet insurance. Furthermore, we take the health and wellbeing of our employees seriously, offering flexible working conditions and encouraging wellbeing at all levels of life.

Medibank is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

A Career at Medibank adds up to more. More achievement. More progress. More passion and more innovation for health.

For a career option that will suit you better, click to apply.

Please note, if this position attracts a large volume of interest, the closing date for applications may be brought forward. With this in mind, we encourage you to submit your application as soon as possible.

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