Digital Product Manager

We take a straightforward approach to private health insurance. So our people are straightforward too. We are interested in people who care about delivery first and fancy titles second…..

We like Stand Ups, Trello, JIRA, Dropbox & all that stuff, but we think our people play the most important role in ahm’s mission to make health insurance more simple, useful & affordable for more Australians. And we think that working together makes us stronger. That’s how teams work, yeah?

About the role

It is an exciting time at ahm as we look for a Product Manager to join our Melbourne Digital team. This is a key role in the product team, in which you will have the opportunity to shape your product roadmap by identifying and sizing opportunities within ahm’s digital portfolio.

This role is responsible for conceiving, defining and prioritising features for their product to drive innovation, solve customer pain points and maximise return on investment for the business. 

Reporting to the Senior Product Manager - Digital, you are happy to:

  • Contribute to the delivery pipeline by taking ownership of your product roadmap and business/ customer priorities
  • Analyse Market and Customer insights gathering to guide product development
  • Be the point of contact for your product across ahm, Medibank with external partners
  • Define the customer/commercial needs to enable the delivery squads to build and deploy meaningful and value adding solutions
  • Work well in a dynamic, fast-paced and collaborative team
  • Keep a pulse on the market and competitor activity to ensure ahm are building products to meet/exceed market expectations
  • Continually identify and action ways to improve the AHM customer experience working closely with developers, UX designers and business stakeholders
  • Prior health industry experience would be highly desirable

Now, who are you?

Well, firstly, you have a curious/ collaborative spirit and are actively engaged in UX communities. You’ve also got a passion for health and you’re a little bit obsessive about understanding our customers. You have the ability to inspire high performing teams and challenge conventions. That’s a given. You’re also a can-do type of person with a self-starter approach. And you’ve got the ability to be nimble and innovative. That will be key to your success in this role. You’ll also need the following:

  • Strategic thinking but also able to roll up your sleeves and get involved with delivery
  • End to end user testing experience across platform, e.g. Web & App
  • Familiar with agile working, design thinking and human centred design
  • Experience working on digital products or e-commerce sites and delivering service design projects in complex environments
  • Creative and analytical problem solving skills and the ability to deliver key projects autonomously
  • Support team member needs by thoroughly understanding their responsibilities and helping them priorities their workload accordingly
  • Strong communication, presentation, negotiation and the ability to influence across senior levels

A career at ahm adds up to more. This much more:  a straightforward and passionate focus on health insurance in a team that has the courage to put it into action.

To apply: click on the 'Apply' button below, fill in an online application form and attach your current resume

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