Cover Review Consultant


We're passionate about nurturing careers.

We support new innovation and thinking, and openly collaborate and share new ideas. We're healthy and active in our lives and wellbeing is encouraged at every level.  Our people play an important role in the future of health and healthcare and we believe that working together, we're stronger.

About Us

Medibank is a leading private health insurer with 40 years of experience delivering better health to Australians. We look after the health cover needs of millions of customers and deliver a wide range of programs to support health and wellbeing in the community.

The Opportunity

The Cover Review Consultant will conduct both inbound and outbound telephone contact functions and discuss varied options for members wishing to cease or review their membership. Based in our award winning office, you will be working on a rotating roster, Monday to Friday between the hours of 8:00am – 8:00pm.

Key responsibilities will include:

  • Provide options to members by proactively identifying opportunities to promote health cover options, services and products.
  • Proactively identify opportunities to add value to members existing level of cover where necessary.
  • Conduct health cover reviews to ensure customers are on the best cover for their needs, and in doing so meet or exceed sales targets
  • Providing best-in-class service that exceeds customer satisfaction as measured through our customer satisfaction surveys

About You

To be successful in this role you must have previous experience in a sales and/or retention role with a proven track record of meeting and exceeding targets. You will have a positive, compassionate and outgoing phone manner, strong computer skills and the ability to navigate through multiple systems. You will have excellent relationship building and negotiation skills and be comfortable presenting products or services over the phone.

What We Offer

In return for your hard work we offer a range of great benefits, including subsidised private health insurance, travel insurance and pet insurance. Furthermore, we take the health and wellbeing of our employees seriously, offering flexible working conditions and encouraging wellbeing at all levels of life.

Medibank is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

A Career at Medibank adds up to more. More achievement. More progress. More passion and more innovation for health.

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