Tech Assist - Desktop Support


CREATE YOUR OWN PATH

As an energetic customer focussed individual, you will join our Technology Workplace team at the Macquarie Melbourne office. This customer facing role requires a mix of both Service Desk and Desktop Support skills. As well as general Tech Assist and an information point, the walk-up Tech Assist Desk will be used to provide local technology training and a hub to provide loan equipment, a repair service, and promotion of Technology products.

As a first point of contact for all staff with a query around Technology within Macquarie, you will have an immediate impact on the service to the business and be the face of technology. It is essential that you have excellent communication skills, are able to think on your feet, have a flexible and easy-going manner, as well as the ability to multi-task and prioritise and work effectively with minimal supervision.  

As a customer facing team we are motivated to continually improve our services and are passionate about creating an outstanding customer experience and through our customer-obessed culture.

It is desirable for you to have:

  • completed external study in a PC/IT related course
  • previous experience in a Help Desk/Desktop Support role.

Please apply via the following link with your CV. Alternatively, to find out more about the position, visit www.macquarie.com/careers or please email Nicky Bell via  nicky.bell@macquarie.com for further information.

The Corporate Operations Group (COG) brings together specialist support services including workplace, human resources, market operations and technology. COG's purpose is to drive operational excellence through business-aligned services with a focus on quality, cost and risk. COG comprises the following divisions: Business Improvement and Strategy, Business Services, Human Resources, Market Operations, and Technology.

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.

We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility may be available. Our Technology Returner program is an opportunity for you to re-integrate yourself into the workforce following an extended professional career break. Find out more and apply at https://www.macquarie.com/au/about/careers/jobs/returner-program.

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