Senior Business Analyst


Are you a Senior Business Analyst with a passion for all things telephony that can influence our contact centre agents and end clients?

As our Business Analyst, you will be a key contributor to the successful transformation of our telephony offering which includes providing an integrated Interactive Voice Response (IVR), voice biometrics and all things voice to improve the contact centre agent and client experience. 

Our vision is to bring together the best of financial services, business services and technology solutions to deliver a superior experience. We need you to help us create an exceptional industry leading telephony experience, which will make us stand out from the crowd.

You will be contributing to shaping the new team and vision and you’ll bring to this role a wealth of business analysis experience, ideally with contact centre or telephony knowledge and a commitment to mentor and teach less experienced business analysts.

As our business analyst you will work closely with a product owner, scrum team and our external partners to refine and write user stories, provide guidance to the scrum team on user behaviour in order to help drive development, identify issues through data analysis, and promote continuous improvement to enable us to achieve our strategic goals. You won’t only be focusing on analysis items, you will contribute to the team as an all-rounder by getting involved in testing, vendor management and jumping in where needed to assist the end-to-end delivery lifecycle.

If you’re ready for this exciting opportunity, please apply using the link below or contact lucy.glover@macquarie.com.

For more, please visit www.macquarie.com/careers

Banking and Financial Services Group (BFS) comprises our retail banking and financial services businesses, providing a diverse range of personal banking, wealth management and business banking products and services to retail customers, advisers, brokers and business clients. BFS operates predominantly in Australia and is organised into three business divisions: Personal Banking, Wealth Management and Business Banking.

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team. 

We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility may be available.

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