Sales and Operations Manager - Macquarie Home Loans - Banking & Financial Services - Sydney

Variations Team Leader – Macquarie Personal Banking Direct - Sydney

  • Sydney CBD location
  • Join a successful growing market leader with a strong reputation

About the Role:

Due to Growth, we are seeking an ambitious and experienced Variations Team Leader (TL) to join our Banking and Financial Services (BFS) Personal Banking team to run our Home Loan Variations team in Sydney. This role supports the Home Loans Product and requires an energetic individual with a people focus who will work with all Stakeholders.

Reporting to the Head of Customer Solutions, the position will be responsible for managing the day-to-day running of the team and ongoing development of staff working within a regulatory and compliance framework. You will be responsible for ensuring the variations function actively supports the growth of the business with a specific focus on delivering world class service to its existing Home Loan customers

As a Variations Team Leader, it is your responsibility to ensure that the business has a strong focus on process and customer delivery. The team consists of Sales functions, Operational functions and Credit functions. You will be responsible for ensuring the team has robust KPI's that are adhered to and that the team has a formal development plan in process to meet the needs of the growing business

Key Responsibilities:

  • Ensuring the smooth running of the day to day business
  • Leading the development of staff in the team, including call monitoring and sales coaching
  • Being responsible for the review and continuous improvement of team process
  • Monitoring of team performance through daily KPI reviews
  • Ensuring the team is compliant with industry regulators as well as internal risk and compliance
  • Working with internal counterparties to improve processes and delivery to end customers
  • Acting as a point of escalation for all issues relating to service delivery
  • Responsible for staffing of the team and overall skilling of team

About You:

Working as part of a strong team in a performance focused business with a market leading product-set, you will play a key role in our success. Your strong achievement drive and commitment will help the growth of the team and support them to achieving challenging business goals. You will possess:

  • Extensive experience in a leadership role in a home loans business within a bank or financial institution
  • Experience working in or with large operations teams with high volumes and complex IT systems
  • The ability to effectively prioritize, manage deadlines and understand new ideas and concepts quickly
  • Ability to produce high quality deliverables for different audiences
  • Ability to manage and lead a dynamic team
  • Strong technical, analytical and (written and verbal) communication skills
  • An enthusiastic, self-motivated and proactive individual

If you have a passion for lending and customer engagement and want to build a career with a market leader then please submit your application online through the provided link. 

About us:

Banking and Financial Services Group comprises Macquarie's retail banking and financial services businesses, providing a diverse range of personal banking, wealth management and business banking products and services to retail customers, advisers, brokers and business clients. 

Find out more about Macquarie careers at

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.

We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility is available.


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