Retail Operations Associate


We are currently looking to recruit a Retail Operations Associate to join the team in Sydney. This is an exceptional opportunity to join a successful business.

As a key member of the team you will be responsible for servicing our customers’ needs. Using your critical eye for detail and harnessing your ability to work under pressure you will deliver to tight deadlines, both autonomously and as part of a team.  You will work in a vibrant, energetic environment to achieve individual and team KPIs relating to service, efficiency and quality standards on a daily basis.

Using your exceptional communication skills, you will interact with our key stakeholders, customers, introducers and internal colleagues, working with them to deliver a premium service experience and resolving issues to ensure smooth completion of transactions.  You will work closely with customers to achieve mutually beneficial outcomes, exercising discretion and common sense to deliver a personalised premium service while meeting the needs of our organisation.

To be successful in this role, you will have previous experience in Customer Service, Financial Services or in a client services role, preferably hold a tertiary qualification. Strong numerical and time management skills will be highly valued as you will be working to deadlines ensuring tasks are completed correctly and within agreed timeframes. The ability to learn quickly, apply critical thinking and produce high quality work is essential.

In return, we will enable you to develop your skills, as well as providing a diverse and inclusive environment where you will be comfortable in bringing your whole self to work every day.  If this role sounds like you, please apply via the link below.

About Banking and Financial Services

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. 

Our commitment to Diversity and Inclusion 

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team. 

We recognise that flexibility comes in a variety of forms. Talk to us about what flexibility you need. 


We are currently looking to recruit a Retail Operations Associate to join the team in Sydney. This is an exceptional opportunity to join a successful business.

As a key member of the team you will be responsible for servicing our customers’ needs. Using your critical eye for detail and harnessing your ability to work under pressure you will deliver to tight deadlines, both autonomously and as part of a team.  You will work in a vibrant, energetic environment to achieve individual and team KPIs relating to service, efficiency and quality standards on a daily basis.

Using your exceptional communication skills, you will interact with our key stakeholders, customers, introducers and internal colleagues, working with them to deliver a premium service experience and resolving issues to ensure smooth completion of transactions.  You will work closely with customers to achieve mutually beneficial outcomes, exercising discretion and common sense to deliver a personalised premium service while meeting the needs of our organisation.

To be successful in this role, you will have previous experience in Customer Service, Financial Services or in a client services role, preferably hold a tertiary qualification. Strong numerical and time management skills will be highly valued as you will be working to deadlines ensuring tasks are completed correctly and within agreed timeframes. The ability to learn quickly, apply critical thinking and produce high quality work is essential.

In return, we will enable you to develop your skills, as well as providing a diverse and inclusive environment where you will be comfortable in bringing your whole self to work every day.  If this role sounds like you, please apply via the link below.

About Banking and Financial Services

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. 

Our commitment to Diversity and Inclusion 

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team. 

We recognise that flexibility comes in a variety of forms. Talk to us about what flexibility you need. 

Are you viewing this job on LinkedIn? Click here to apply