Platform Operations

An opportunity is currently available within the Macquarie Platform Operations Teams team. The team is the first point of contact for all matters relating to the Wrap Platform within Banking & Financial Services (BFS) Service Sales Centre and Operations (SSC&O).

About the role

This role will be responsible for daily administrative tasks related to the Macquarie Wrap Platform. As a member of the Platform Operations teams, you will be required to meet Service Level Agreements (SLA) and be able to work under pressure and in a changing environment.  There is a strong emphasis on quality within the team to assist with enhancing performance and service excellence across SSC&O. It is a requirement of this role that all client requests are actioned each day. Key responsibilities include;

  • processing and authorising of applications, client & adviser maintenance, payment processing and asset transfer requests
  • working collaboratively with peers to ensure work is processed accurately and SLA is maintained, liaising with both internal and external stakeholders to ensure the successful completing of requests to solve issues and meet client needs
  • Understanding all aspects of processing, with focus on legislative, risk and reputational implications, maintaining procedures via the SSC&O's knowledge management tool
  • participating in regular team meetings to provide feedback around process improvement and increasing the service offering to clients

About you

Core to our business operations are the values of team work, integrity and end-to-end accountability coupled with a positive, can-do attitude. The successful applicant will be a team player with an interest and commitment to delivering quality outcomes. You will be required to manage your own workload and any issues identified will be raised immediately to your Team Leader with proposed solutions. You will provide the highest standard of service and accuracy for all clients. In this role you will have the opportunity to be part of a high performing, efficient and effective administration team. The successful applicant will have;

  • previous experience working in a processing and authorising (quality checking) role
  • knowledge of Wrap administration platforms and experience working with superannuation products, managed funds, ASX listed securities and international equities is preferential
  • strong outcome focus with the ability to investigate, analyse and resolve issues
  • the ability to develop and maintain effective relationships with internal clients
  • proven history of high performance.

This is an excellent opportunity for an enthusiastic and forward thinking individual to join the Macquarie team. This role will offer the opportunity to expand your knowledge and training in a professional and supportive team environment. In return you will be rewarded with a supportive team environment. If you feel you have the required knowledge and skills to be successful in this role please apply via the link.

About us

Banking and Financial Services Group (BFS) comprises Macquarie's retail banking and financial services businesses, providing a diverse range of personal banking, wealth management and business banking products and services to retail customers, advisers, brokers and business clients.  BFS is the primary relationship manager for Macquarie's retail client base in Australia, New Zealand, Asia, North America and Europe. The BFS Service and Operations division provides a consistent, yet specialised client experience for a range of client types. Our scalable business model is designed to provide the highest level of service for products and services for Personal Banking, Wealth Management, and Business Banking.

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.

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