Mortgage Broker Support Team Leader - Service Sales Centre & Operations - Sydney

  • Team leader Opportunity within our growing Home Loans Operations business
  • Sydney CBD Location

 The Broker Support team fulfills a vital operational and sales support function within Personal Banking Home Loan Division. The role reports to the Associate Director, Broker Support and you will be part of a team that is central to the Home Loans Origination process. As the team leader in this busy division you will be responsible for:

  • Managing a Mortgage Broker support team
  • Accountable for team performance across various KPI’s including Quality, Compliance and Broker satisfaction
  • Work with internal & external stakeholders across the value chain including, Sales, Credit and settlements as well as our external broker network
  • Ensure adherence to regulatory & compliance requirements changes that are made over the course of normal business
  • Lead Inbound and Outbound broker support call centre management to ensure service Levels are met

What we are looking for:

  • Experience in Home Loans 
  • Demonstrable people leadership skills
  • Degree or post graduate degree preferable
  • Strong communicator
  • Strong data analysis skills to drive business outcomes

If this sounds like you, please apply via the below link. Alternatively to find out more about the position and a confidential discussion, please call Sophie Haslam on 02 8237 2213 or alternatively please email

About us:

Banking and Financial Services Group comprises Macquarie's retail banking and financial services businesses, providing a diverse range of personal banking, wealth management and business banking products and services to retail customers, advisers, brokers and business clients. 

Find out more about Macquarie careers at

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.

We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility is available.

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