ITSM Tools Engineer - Developer

We are seeking a ITSM Tools Engineer to join our Enterprise Services team to assist with the development and support of Macquarie's Service Management applications. 

Key responsibilities:

  • develop enhancements and provide ongoing operational support to the Service Management toolset
  • work alongside the ITSM Technical lead to work on the migration of infrastructure to Public/Private cloud offerings

To be successful in this role, you will be degree qualified in Computer Science or similar and have experience in working in complex environments and have the ability to work in a fast paced, agile environment.

In this unique role in the newly formed Infrastructure  development team, you will develop, build, and release innovative automation solutions specifically for ITSM tools.  You will use the latest development tools in the full software lifecycle to create new products and features.

  • develop Remedy, Request Centre and AO ( Atrium Orchestrator)
  • an excellent understanding of Service Management disciplines including Change, Incident & Problem management as it applies to a large corporate environment
  • ability to define and provide data flows in and out of a CMDB
  • ability to develop dynamic Service Request templates
  • experience in Public/Private cloud environments
  • experience within a Financial Services institution highly desirable.

Please apply via the following link with cover letter, and CV. Alternatively to find out more about the position at or please email Nicky Bell @ for further information.

The Corporate Operations Group (COG) brings together specialist support services including workplace, human resources, market operations and technology. COG's purpose is to drive operational excellence through business-aligned services with a focus on quality, cost and risk. COG comprises the following divisions: Business Improvement and Strategy, Business Services, Human Resources, Market Operations, and Technology.

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.

We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility may be available.

Our Technology Returner program is an opportunity for you to re-integrate yourself into the workforce following an extended professional career break. Find out more and apply at

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