eBanking Operations Analyst


A great opportunity for an experienced operations analyst with a DevOps mindset ideally from a financial services background.

First and foremost, you will be someone who always puts the customer first. As our eBanking Operations Analyst, you will work to support our internet banking teams, ensuring that software delivered meets operational objectives. Forget what you know about Big Banks and how they do digital, we're a little different. We work like a small start-up in a large organisation, but have the backing power of a fully funded organisation, giving you the chance to innovate and push digital boundaries.

We are a diverse team with backgrounds from across the world but we all have this in common – we love all things tech and changing customer experiences. We are doing great things which will revolutionise how our customers interact with us and our products.

With us, you will be able to be a true digital trendsetter; we want your opinion to help us go from strength to strength. You'll be a part of a team that loves the work they do and enjoys working with each other. In our digital team we love Agile, and you will be a part of a collaborative team who work fast and are empowered to make decisions which result in the best product for our customers.

In this role, you will be expected to:

  • support our internet banking teams to ensure that software delivered meets operational objectives, and is of a high-quality
  • liaise with our BFS Call centre and off-shore teams to triage and resolve incidents
  • be able to lead and manage incidents to resolution - working with both the development team and operations teams to see it through to production
  • have a DevOps mindset and contribute to overall streamlined delivery of software to production on a daily basis
  • look after releases, manage risks and resolve issues that affect release scope, schedule and quality
  • be able to work in a team, but also be efficient working autonomously
  • learn and be willing to work with technologies and languages you are or are not familiar with
  • understand security policies and restrictions that apply to Tier One and creating solutions that comply with these rules
  • work within and across other teams / businesses to achieve common goals
  • have strong problem-solving skills and proven experience in incident management and resolution
  • have good verbal and communication skills.

Your specific technical skills will include:

  • experience supporting web applications
  • experience using tools such as Remedy, PagerDuty, and/or Splunk for monitoring and reporting on incidents
  • troubleshooting distributed applications
  • good SQL skills.

You may also possess skills in the following (but it is not essential):

  • equally adept at conversing with Mobile and Web Teams (i.e. has mobile and web knowledge)
  • experience with Atlassian tools and their application to Agile environments
  • exposure to using continuous deployment and delivery
  • knowledge of JMS / messaging, queues and topics.

We are looking at candidates from a range of different backgrounds, and we also encourage candidates to apply who are interested in flexible working arrangements. If the above sounds like the right opportunity to further your career, apply via the link below or get in touch with chirag.bhojani@macquarie.com for more information. 

The Corporate Operations Group (COG) brings together specialist support services including workplace, human resources, market operations and technology. COG's purpose is to drive operational excellence through business-aligned services with a focus on quality, cost and risk. COG comprises the following divisions: Business Improvement and Strategy, Business Services, Human Resources, Market Operations, and Technology.

Find out more about Macquarie careers at www.macquarie.com/careers  Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.

We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility may be available. Our Technology Returner program is an opportunity for you to re-integrate yourself into the workforce following an extended professional career break. Find out more and apply at https://www.macquarie.com/au/about/careers/jobs/returner-program

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