Macquarie Business Banking operates in defined industries and has a significant footprint in the Australian Property Services sectors. As the Customer Success Team Manager within our PropertyIQ strata management software business, you will have the opportunity to make a significant impact to our clients and our business.
In this position, you will be responsible for leading a team of 5-6 people and executing and managing the end-to-end experience over the full customer lifecycle. Providing an exceptional customer experience through all phases of the customer onboarding process will ensure you build long-term customer relationships, whilst providing a seamless end-to-end experience. You will be responsible for customising and providing exceptionally high-quality training and coaching for users, to ensure clients have a full understanding of the product and can leverage the solution to achieve business objectives. You will also have ongoing account management responsibilities for high-profile clients, ensure continued high customer retention and subscription license renewals, as well as identify new business opportunities through existing and new clients.
Key to your success will be your genuine passion and track record in leading a team in Customer Success, Account Management or similar. You will have proven experience successfully managing clients to deliver outstanding customer experiences (preferably within a SaaS or software environment) and thrive on building collaborative and trusted stakeholder relationships. You will demonstrate effectiveness in your planning to ensure all client commitments are met and the project is delivered on schedule and you will relish working in a fast-growth, entrepreneurial environment, while at the same time navigating across functional teams in a larger corporation. In addition, you will possess a passion for innovation and technology, with strong client presentation skills and an ability to collaborate with a diverse range of clients and individuals. Knowledge or experience in Strata or Property Management would be advantageous.
This is an excellent time to join our growing team, where you can be a key driver in enacting change and influencing growth. Macquarie Business Banking are committed to long term growth and this will open up opportunities for career development in a forward thinking organisation that invests in its people.
If you possess the above skills and are looking to take the next step in your career, please submit an application online. For a confidential discussion, please contact Georgie Brown on (03) 9635 8891.
Banking and Financial Services Group comprises Macquarie's retail banking and financial services businesses, providing a diverse range of personal banking, wealth management and business banking products and services to retail customers, advisers, brokers and business clients.
Find out more about Macquarie careers at www.macquarie.com/careers.
Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.
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