Customer Resolutions Associate

Customer Resolutions Associate

At Macquarie, we offer you the experience and freedom to own your career whilst making your mark within a highly successful organisation

As a member of the Macquarie Leasing Client Relations team, you will be responsible for independently reviewing and managing the end to end process for a portfolio of customer complaints.

We are seeking a resolution associate with a talent for negotiation to join the Customer Resolutions Team. Reporting to the Customer Resolutions Team Leader, the Customer Resolutions Associate is responsible for facilitating phone based complaint resolution by independently managing a portfolio of complaints. You will actively monitor the progress of outstanding accounts and maintain accurate records of account transactions.

To be successful in this role, you will be able to demonstrate the following;

  • 1 year experience in complaints handling or similar
  • excellent written and verbal communication skills
  • experience in customer service/relationship building
  • demonstrated experience in dealing with challenging situations and conflicting priorities
  • a working knowledge of all relevant legislation with a proven ability to comply, particularly with NCCP
  • relevant tertiary qualifications in commerce/finance/accounting or relevant disciplines and a genuine interest in building a career in financial services

If you are passionate about a career in complaints management please submit your application via the links. If you may have additional questions please contact Melissa Liekens no

About Us

Corporate and Asset Finance Group provides innovative and traditional capital, finance and related services to clients operating in selected international markets. With offices in Australia, New Zealand, Asia, North America and Europe, Corporate and Asset Finance specialises in:

  • leasing and asset finance
  • tailored debt and finance solutions
  • asset remarketing, sourcing and trading. 

Find out more about Macquarie careers at 

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.

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