Customer Experience Designer - 12 month Fixed Term Contract


Are you a ‘hands on’ Customer Experience Designer that can apply your design thinking and Human Centred Design skills in a fast moving and personally enriching environment? Are you looking for an opportunity that will allow you to grow professionally and make a real difference to people? 

Join our passionate team in the Banking and Financial Services Group. We are focused on improving loyalty and advocacy through consistently great customer experiences.  We get to lead the customer experience conversation at all levels, continuously improve the customer understanding for our business partners, define and enable great end-to-end experiences, build organisational capability and engage the hearts and minds of our people to embrace the customer. 

You will be contributing to sprint plans, leading ethnographic research, facilitating synthesis sessions, mapping customer journeys, designing solutions and iterating solution design through customer testing.  We keep our work anchored in the customer problem and ensure customer success metrics are always embedded in solution design. As a small team, we invest the time to enhance Customer Experience capability, whether that is working on our design governance and process, authoring, and/or delivering training or hosting meet-ups.

To join us in helping our customers have the experience they want, you will work with the business to understand the customer, map the customer journey, articulate pain points and opportunities and have the ability to design and run customer interviews to uncover insights. You will design and co-facilitate workshops for effective use of stakeholder time and demonstrate an understanding of digital consumer behaviours/needs and emerging technologies.

To be a success you will have experience working across interdependent platform builds where trade-offs between the customer and the business are guaranteed. Experience working with design and technical constraints and being able to think creatively and laterally to design appropriate solutions that push the boundaries but are still feasible. You will have hands-on delivery expertise with end-to-end tactical client experience projects, along with experience bringing the customer story to life through effective visual communication and stakeholder engagement.

Your group facilitation, training and influencing skills, ability to use a wide range of CX/UX software, tools and methodologies and visual design skills (highly regarded) will ensure you are successful in this role and team. If this sounds like the opportunity you have been waiting for, please apply on line today!

Banking and Financial Services comprises our retail banking and financial services businesses. The group operates predominantly in Australia and is organised into four business divisions: Personal Banking, Wealth Management, Business Banking and Macquarie Leasing. We provide personal banking, wealth management, business banking and vehicle and equipment leasing products and services to retail customers, advisers, brokers, dealer groups and businesses.

Find out more about Macquarie careers at http://www.macquarie.com/careers

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.

We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility is available.


Are you a ‘hands on’ Customer Experience Designer that can apply your design thinking and Human Centred Design skills in a fast moving and personally enriching environment? Are you looking for an opportunity that will allow you to grow professionally and make a real difference to people? 

Join our passionate team in the Banking and Financial Services Group. We are focused on improving loyalty and advocacy through consistently great customer experiences.  We get to lead the customer experience conversation at all levels, continuously improve the customer understanding for our business partners, define and enable great end-to-end experiences, build organisational capability and engage the hearts and minds of our people to embrace the customer. 

You will be contributing to sprint plans, leading ethnographic research, facilitating synthesis sessions, mapping customer journeys, designing solutions and iterating solution design through customer testing.  We keep our work anchored in the customer problem and ensure customer success metrics are always embedded in solution design. As a small team, we invest the time to enhance Customer Experience capability, whether that is working on our design governance and process, authoring, and/or delivering training or hosting meet-ups.

To join us in helping our customers have the experience they want, you will work with the business to understand the customer, map the customer journey, articulate pain points and opportunities and have the ability to design and run customer interviews to uncover insights. You will design and co-facilitate workshops for effective use of stakeholder time and demonstrate an understanding of digital consumer behaviours/needs and emerging technologies.

To be a success you will have experience working across interdependent platform builds where trade-offs between the customer and the business are guaranteed. Experience working with design and technical constraints and being able to think creatively and laterally to design appropriate solutions that push the boundaries but are still feasible. You will have hands-on delivery expertise with end-to-end tactical client experience projects, along with experience bringing the customer story to life through effective visual communication and stakeholder engagement.

Your group facilitation, training and influencing skills, ability to use a wide range of CX/UX software, tools and methodologies and visual design skills (highly regarded) will ensure you are successful in this role and team. If this sounds like the opportunity you have been waiting for, please apply on line today!

Banking and Financial Services comprises our retail banking and financial services businesses. The group operates predominantly in Australia and is organised into four business divisions: Personal Banking, Wealth Management, Business Banking and Macquarie Leasing. We provide personal banking, wealth management, business banking and vehicle and equipment leasing products and services to retail customers, advisers, brokers, dealer groups and businesses.

Find out more about Macquarie careers at http://www.macquarie.com/careers

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.

We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility is available.

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