Client Relations – Project Lead

Client Relations – Project Lead

(12 Month Contract)

Reporting to the National Manager of Retail Risk, the Client Relations Project Lead is a contract role supporting parental leave and will be responsible for the oversight, planning and delivery of Complaints Management related projects.

Key project outcomes for which this position is accountable;

  • EDR (External Dispute Resolution) Scheme Transition - Plan and support the changing EDR scheme and evolving Financial Services environment
  • IDR Reform (Internal Dispute Resolution)  - Understand and plan for the changing IDR environment
  • Comprehensive Credit Reporting – work with internal stakeholders to plan, implement and embed relevant CCR related processes
  • Consider and recommend appropriate change management strategies to support relevant projects.

Your experience will ideally include;

  • relevant Tertiary Qualification
  • experience in project and change management
  • minimum 5 years’ experience in Financial Services Industry (credit provider an advantage)
  • extensive knowledge of complaint handling, compliance or risk related activities
  • experience working with Financial Ombudsman Service or other EDR scheme (an advantage)
  • strong business acumen and experience in relationship building
  • strong stakeholder management experience and skills

To submit an application, please apply via the 'apply' link or if you may have questions please contact Melissa Liekens on

About Us:

Corporate and Asset Finance Group provides innovative and traditional capital, finance and related services to clients operating in selected international markets. With offices in Australia, Asia, North America and Europe, Corporate and Asset Finance specialises in:

  • leasing and asset finance
  • tailored debt and finance solutions
  • asset remarketing, sourcing and trading

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.

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