As an individual who thrives on providing world class client care, as a client care complaints consultant, you will work within our collaborative team to ensure exceptional service.
With an eye for quality, you will ensure timely and empathetic resolution to our client base as well as participate in regular team workshops to enable continuous process improvement in delivering exceptional client care.
As a point of escalation, you will use your intrinsic relationship building and communication skills to meet the needs of internal and external stakeholders whilst upholding the values of our client-centric approach at all times.
Your understanding of financial services products, regulation and compliance will allow you to support clients and stakeholders with accuracy. And your proven ability to deliver quality in your work will see you successfully add value to clients and advisers alike.
So if you enjoy creating genuine and positive client experiences, get in touch today. For more information contact Aimee Muschamp via email email@example.com
Banking and Financial Services Group comprises Macquarie's retail banking and financial services businesses, providing a diverse range of personal banking, wealth management and business banking products and services to retail customers, advisers, brokers and business clients.
Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.
We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility is available.