Campaign - Operations Administrator - Banking & Financial Services

Operations Administrator- Credit Cards & Mortgages

We provide administrative processing of clients', advisers' or referrers requests and enquiries. Overall, this role is responsible for completing transactions in computer-based systems as part of the delivery of service to clients/advisers, completing other administrative tasks in the support of delivery of service to clients, responding in an efficient and effective way to incoming requests, completing all work in a way that delivers a quality outcome for the client.

  • complete manual administrative tasks and changes in computer based tools in line with agreed policies and processes
  • identify missing information and follow-up as required
  • ensure all information is 100% accurate the first time
  • complete case notes on 100% of interactions with clients
  • maintain or improve on personal and team performance targets
  • maintain up to date knowledge of relevant processes, systems and products
  • identify opportunities for increased efficiency and productivity

About you

To be considered for this opportunity you will be a team player with strong attention to detail and a commitment to delivering high quality outcomes. 

  • previous experience of working in a operation role in mortgages or banking
  • highly articulate with strong verbal and written communication skills
  • strong interpersonal skills with proven ability to build and maintain relationships
  • high attention to detail
  • strong numeracy skills
  • problem solving skills with a strong outcome focus

Mortgages Australia Operations is responsible for the end to end cycle of a home and/or investment home loan - from application, settlement, though to client servicing post settlement and arrears management.  Clients are predominantly introduced through third party channels and are both direct mortgage customers and white label mortgage distributors, such as Aussie and Virgin Home Loans.

If you have banking operations, credit cards and/or mortgages experience please apply via the link below or contact Aimee Muschamp

About us:

Banking and Financial Services Group comprises Macquarie's retail banking and financial services businesses, providing a diverse range of personal banking, wealth management and business banking products and services to retail customers, advisers, brokers and business clients. 

Find out more about Macquarie careers at

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.

We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility is available.

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