Campaign- Collections Consultant- Banking & Financial Services

Own Your Career at Macquarie…

Our growing business needs an empathic and relationship focused collections consultant in a role dedicated to assisting clients in recovering their Credit Cards/ Mortgages. Reporting in to the Collections Team Leader, you will be joining a dedicated and passionate team – offering you the opportunity to broaden your exposure of Credit Card/  Mortgages products, whilst working in a professional and forward thinking environment.

What Will You Do?

Collections Consultants are responsible for day to day collections of delinquent Credit Cards/ Mortgages and assisting clients throughout the recovery process. You will be ensuring that client focus is front of mind during all interactions, delivering an exceptional client experience through demonstrating empathy and providing solutions regarding the payment process.

A Collection Officer your primary responsibilities will be focused on achieving the set roll rate and NCL targets set by Risk by:

  • working a group of assigned accounts through  inbound/outbound calling and other related collections activities for late stage collections accounts;
  • making suitable arrangements for repayment of arrears with client's, providing solutions
  • receiving inbound call from clients, discussing the current status of their account
  • undertaking an assessment of a client's application for financial assistance and working with the Hardship team to provide suitable financial assistant an allowing client's to overcome their financial difficulty
  • conducting skip tracing using various tools to locate customers who are no longer contactable
  • educating delinquent customers to prevent future arrears
  • accepting or making recommendations on settlement proposals submitted by clients

About you

The successful candidate will have extensive collections experience preferably in financial services, self motivated and results orientated the candidate will understand the importance of the Collection function and the role it plays in the success of the retail banking business.

  • significant collections experience in a Banking and Financial Services environment
  • understanding of the regulatory environment that surrounds collection activity in Australia i.e. NCCP, Debt Collections Guidelines and Privacy Act
  • must have worked as part of a medium to large collections team
  • understanding of collections systems and dialler technology usage for effective calling programs

If you possess experience in credit card collections/ Mortgages and are currently working in the financial or professional services industry, please apply by following the link. For a confidential discussion regarding this role please contact Aimee Muschamp

About us:

Banking and Financial Services Group comprises Macquarie's retail banking and financial services businesses, providing a diverse range of personal banking, wealth management and business banking products and services to retail customers, advisers, brokers and business clients. 

Find out more about Macquarie careers at

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.

We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility is available.

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