Own Your Career at Macquarie…
Our growing business needs an empathic and relationship focused collections consultant in a role dedicated to assisting clients in recovering their Credit Cards/ Mortgages. Reporting in to the Collections Team Leader, you will be joining a dedicated and passionate team – offering you the opportunity to broaden your exposure of Credit Card/ Mortgages products, whilst working in a professional and forward thinking environment.
What Will You Do?
Collections Consultants are responsible for day to day collections of delinquent Credit Cards/ Mortgages and assisting clients throughout the recovery process. You will be ensuring that client focus is front of mind during all interactions, delivering an exceptional client experience through demonstrating empathy and providing solutions regarding the payment process.
A Collection Officer your primary responsibilities will be focused on achieving the set roll rate and NCL targets set by Risk by:
The successful candidate will have extensive collections experience preferably in financial services, self motivated and results orientated the candidate will understand the importance of the Collection function and the role it plays in the success of the retail banking business.
If you possess experience in credit card collections/ Mortgages and are currently working in the financial or professional services industry, please apply by following the link. For a confidential discussion regarding this role please contact Aimee Muschamp
Banking and Financial Services Group comprises Macquarie's retail banking and financial services businesses, providing a diverse range of personal banking, wealth management and business banking products and services to retail customers, advisers, brokers and business clients.
Find out more about Macquarie careers at http://www.macquarie.com/careers.
Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.
We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility is available.