LegalVision is a market disruptor in the commercial legal services industry. Our innovative business model and custom-built technology assist our lawyers to provide a faster, better quality and more cost-effective client experience. We’re a national firm that has serviced more than 50,000 clients. Our aim is to provide an exceptional experience to every client, and our Client Success team is dedicated to this aim.
LegalVision’s mission is simple, but ambitious: to transform legal services – and our Client Success team is at the forefront of that transformation.
The Client Success team is tasked with providing all LegalVision clients with an exceptional experience over the phone. Great client experience (CX) involves more than just professional and enjoyable interactions in a timely manner (although these are essential elements). The best CX requires lawyers to form genuine relationships with clients and to provide real value at every touch point.
As a Client Success Manager you’ll contact existing LegalVision clients with the aim of identifying and solving legal problems. This is a free service we offer to our clients. You’ll use your legal expertise to ask the right questions that will proactively uncover opportunities for legal support. Where possible, you’ll provide that support right there on the phone. Otherwise, you’ll tap into LegalVision’s team of 50+ lawyers to develop a proposal to support the client through their legal challenge.
Every interaction with our clients strengthens their relationship with LegalVision. Whether you gather constructive feedback, provide legal information from your 3+ years of experience or prepare a quote for paid legal services, you will have offered the client real value.
A Day in the Life