People Services Manager (Rhodes location)


  • Transform your customer service leadership experience into making a real difference in our Firm
  • Immerse yourself in our inclusive, diverse and supportive culture
  • Rhodes location l Modern office and technology

KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and create innovation as we partner with clients to solve complex challenges, empower change, drive disruption and growth. We look for talented people with the potential to make an extraordinary difference for our clients, our firm and our communities.

Our National People Operations team are the first line of support for our business when it comes to People matters. This Team Manager will be responsible for the day to day operation and management of all administration and maintenance tasks for the People Operations team. 

Your Opportunity

To insource the administration & maintenance tasks that have been previously supported by a third party, with a new team of extraordinary people who are passionate about supporting our people processes. Your role will see you:

  • Facilitate and lead the team; outline expectations, provide feedback on performance and integrate new or changing policies or procedures
  • Monitor performance and provide feedback to staff including quality monitoring reviews aligned to the Governance and Quality Framework
  • Have the ability to interpret and analyse productivity reporting and make relevant changes in an agile environment
  • Make recommendations for improvements to optimise performance across the team & service
  • Manage complaints, escalations, compliance and governance requirements

How are you Extraordinary?

At KPMG, we believe diversity of thought, background and unique experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities.

To be considered for this opportunity, your qualifications, skills & experience could include: 

Prior team leadership experience in a contact centre or similar environment within a financial, professional services or large corporate environment (no HR experience necessary)
Proven track record to meet and exceed service level agreements
Outstanding communication skills both verbally and written.
Strong people leadership skills and capabilities
Solid experience in forecasting, workforce planning & capacity management

The KPMG Difference

Our people are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics our people possess and we share and learn from each other.

We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBT+ workplace inclusion.

Our commitment to ‘Flexibility’ allows our people to manage the changing demands of work, personal or family life. Explore the links below to hear our people share their experience @ KPMG:

Flexibility empowers wellbeing

Flexibility enables contribution to the community

Flexibility inspires technology & innovation

Flexibility supports family

Make KPMG the clear choice for your career and be Extraordinary!


  • Transform your customer service leadership experience into making a real difference in our Firm
  • Immerse yourself in our inclusive, diverse and supportive culture
  • Rhodes location l Modern office and technology

KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and create innovation as we partner with clients to solve complex challenges, empower change, drive disruption and growth. We look for talented people with the potential to make an extraordinary difference for our clients, our firm and our communities.

Our National People Operations team are the first line of support for our business when it comes to People matters. This Team Manager will be responsible for the day to day operation and management of all administration and maintenance tasks for the People Operations team. 

Your Opportunity

To insource the administration & maintenance tasks that have been previously supported by a third party, with a new team of extraordinary people who are passionate about supporting our people processes. Your role will see you:

  • Facilitate and lead the team; outline expectations, provide feedback on performance and integrate new or changing policies or procedures
  • Monitor performance and provide feedback to staff including quality monitoring reviews aligned to the Governance and Quality Framework
  • Have the ability to interpret and analyse productivity reporting and make relevant changes in an agile environment
  • Make recommendations for improvements to optimise performance across the team & service
  • Manage complaints, escalations, compliance and governance requirements

How are you Extraordinary?

At KPMG, we believe diversity of thought, background and unique experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities.

To be considered for this opportunity, your qualifications, skills & experience could include: 

Prior team leadership experience in a contact centre or similar environment within a financial, professional services or large corporate environment (no HR experience necessary)
Proven track record to meet and exceed service level agreements
Outstanding communication skills both verbally and written.
Strong people leadership skills and capabilities
Solid experience in forecasting, workforce planning & capacity management

The KPMG Difference

Our people are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics our people possess and we share and learn from each other.

We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBT+ workplace inclusion.

Our commitment to ‘Flexibility’ allows our people to manage the changing demands of work, personal or family life. Explore the links below to hear our people share their experience @ KPMG:

Flexibility empowers wellbeing

Flexibility enables contribution to the community

Flexibility inspires technology & innovation

Flexibility supports family

Make KPMG the clear choice for your career and be Extraordinary!

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