Executive Manager of Operations Support, KPMG Managed Services


Operations Support Manager, KPMG Managed Services (KMSO) Based in Rhodes

The successful applicant will report to the Head of Operations and be responsible for managing the transition in to the new engagement as well as delivering the objectives and business case for the client.  The role will manage a team of up to 50+ people in the delivery of services referred to above. 

The ability to engage and communicate, with good people management skills and experience are therefore essential, with a demonstrable track record of having successfully led a small to medium team in an operation environment.

In addition, the role will be required to build an understanding of our technology to support the delivery into the operation, with a focus on process standardisation and improvement to ensure our services are delivered to a high quality at as low a cost as possible.

The role will involve working with several internal functions within KMSO, so the ability to proactively build and maintain internal networks will be key to the success of the role.

Roles and Responsibilities

  • Provide operational input to IT Technology to ensure designed technical solutions are fit for operational purpose
  • Building core knowledge in team during set up activities
  • Dealing with growth as per capacity plan in liaison with Operations Support
  • Ensure the department is resourced with sufficient well trained and well-motivated staff and that staff are developed to their potential in line with current and predicted operational needs
  • To effectively manage process for the client, ensuring a high level of customer service to all customers
  • Conduct operational reviews of clients existing operations, leveraging operational expertise to consult and identify potential process improvements
  • Maintain day to day client relationship activities and provide input, preparation and support to contractual Service Reviews
  • Contingency planning for level/volume of accounts, allowing for changes arising from internal and external factors, agreeing assumption reviews with client as per contractual obligations
  • Maintenance of Service Levels in onshore department and by overall engagement, ensuring a high level of customer service at all time
  • Identify and diagnose sub-optimal business performance
  • Actively protecting the client’s interest at all times in complying with statutory regulations and legislation.
  • Reporting of issues of concern to Operations Support, Leadership, and where appropriate, to the client
  • Initiate and support improvements to processes and techniques to achieve higher levels of efficiency and effectiveness and to maximise productivity gains
  • Aim to operate at industry best practice level, where available
  • Constantly seek opportunities to digitise the existing process
  • Maintain control over operational budget, demonstrating due care and diligence in exercising operational level mandates within authority
  • Provide support and cover for operations management levels across functions within KMSO
  • Demonstrate flexibility to manage activities across sites as required

Skills and Experience

  • Min 3 yrs in an operational environment, where at least 2 yrs has been spent at a management level
  • Minimum of 2 years of managing a small/medium team (40+)
  • Good communication and relationship management skills.
  • Understanding of KMSO tactical and strategic objectives
  • Analytical and problem solving skills and the ability to use information to generate creative solutions to benefit the business.
  • Budgeting, forecasting and planning experience in an operational environment
  • Awareness of the relevant legislation, procedures and processes
  • Background in Financial services industry with remediation exposure a plus
  • Commercial Awareness
  • Presentation skills
  • Focus on results-led management
  • Project management skills

Competencies

  • Integrity
  • Planning & Organising
  • Decision Making
  • Customer Focussed
  • Commercially Focussed
  • Driving Results
  • Accountability
  • Creative thinking

 

 

 


Operations Support Manager, KPMG Managed Services (KMSO) Based in Rhodes

The successful applicant will report to the Head of Operations and be responsible for managing the transition in to the new engagement as well as delivering the objectives and business case for the client.  The role will manage a team of up to 50+ people in the delivery of services referred to above. 

The ability to engage and communicate, with good people management skills and experience are therefore essential, with a demonstrable track record of having successfully led a small to medium team in an operation environment.

In addition, the role will be required to build an understanding of our technology to support the delivery into the operation, with a focus on process standardisation and improvement to ensure our services are delivered to a high quality at as low a cost as possible.

The role will involve working with several internal functions within KMSO, so the ability to proactively build and maintain internal networks will be key to the success of the role.

Roles and Responsibilities

  • Provide operational input to IT Technology to ensure designed technical solutions are fit for operational purpose
  • Building core knowledge in team during set up activities
  • Dealing with growth as per capacity plan in liaison with Operations Support
  • Ensure the department is resourced with sufficient well trained and well-motivated staff and that staff are developed to their potential in line with current and predicted operational needs
  • To effectively manage process for the client, ensuring a high level of customer service to all customers
  • Conduct operational reviews of clients existing operations, leveraging operational expertise to consult and identify potential process improvements
  • Maintain day to day client relationship activities and provide input, preparation and support to contractual Service Reviews
  • Contingency planning for level/volume of accounts, allowing for changes arising from internal and external factors, agreeing assumption reviews with client as per contractual obligations
  • Maintenance of Service Levels in onshore department and by overall engagement, ensuring a high level of customer service at all time
  • Identify and diagnose sub-optimal business performance
  • Actively protecting the client’s interest at all times in complying with statutory regulations and legislation.
  • Reporting of issues of concern to Operations Support, Leadership, and where appropriate, to the client
  • Initiate and support improvements to processes and techniques to achieve higher levels of efficiency and effectiveness and to maximise productivity gains
  • Aim to operate at industry best practice level, where available
  • Constantly seek opportunities to digitise the existing process
  • Maintain control over operational budget, demonstrating due care and diligence in exercising operational level mandates within authority
  • Provide support and cover for operations management levels across functions within KMSO
  • Demonstrate flexibility to manage activities across sites as required

Skills and Experience

  • Min 3 yrs in an operational environment, where at least 2 yrs has been spent at a management level
  • Minimum of 2 years of managing a small/medium team (40+)
  • Good communication and relationship management skills.
  • Understanding of KMSO tactical and strategic objectives
  • Analytical and problem solving skills and the ability to use information to generate creative solutions to benefit the business.
  • Budgeting, forecasting and planning experience in an operational environment
  • Awareness of the relevant legislation, procedures and processes
  • Background in Financial services industry with remediation exposure a plus
  • Commercial Awareness
  • Presentation skills
  • Focus on results-led management
  • Project management skills

Competencies

  • Integrity
  • Planning & Organising
  • Decision Making
  • Customer Focussed
  • Commercially Focussed
  • Driving Results
  • Accountability
  • Creative thinking

 

 

 

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