Openings for Managers, Senior Consultants & Consultants - Customer, Brand & Marketing Advisory (Melbourne)


  • Take your consulting experience to the next level by collaborating with sector and technical specialists to build your knowledge and network
  • Join us and help our clients transform business performance by putting the customer at the heart of everything that they do
  • Immerse yourself in our inclusive, diverse and supportive culture

KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and create innovation as we partner with clients to solve complex challenges, empower change, drive disruption and growth. We look for talented people with the potential to make an extraordinary difference for our clients, our firm and our communities.

Do you think, live and breathe customer? Do brands excite you?  Do you love data and insight? Are you interested in working on new challenges every day? If this resonates and you want to be part of one of the fastest growing teams in Australia, then the Customer, Brand and Marketing Advisory team at KPMG is the place for you.

Why now and why us?

90% of global CEOs believe that by 2020 they will be competing on customer experience alone. Help us by being part of a dynamic fast growing team, passionately committed to helping our clients succeed in rising to this challenge.

KPMG’s Customer Brand and Marketing Advisory practice helps our clients to put their customers at the heart of what they do to transform business performance and meet strategic objectives.

In less than 10 months, we’ve assembled a team of inspirational industry leaders and extraordinary people who are high performers and passionate about what they do.

We’re in great shape to take our consulting practice to the next level and we have a limited number of roles for insightful, hardworking, high performing, customer-focused consultants now.

This is how you’ll contribute & grow……

You’ll have the opportunity to work on engagements that cover the full breadth of customer strategy and experience, including:

  • Marketing and sales transformation
  • Marketing advisory
  • Brand advisory
  • Media value advisory
  • Design thinking and innovation
  • Social media advisory
  • Customer and market insights with KPMG Acuity

Consultant openings (Sydney)
As a Consultant you’ll bring your problem solving and time management skills to take accountability for delivering tasks that support the delivery of a broad range of client engagements. You’ll have the opportunity to work in close collaboration with experienced colleagues to grow your knowledge, consulting skills and career in the customer space.

Senior Consultant openings (Sydney, Melbourne)
As a Senior Consultant you’ll be looking to build on your management consulting experience and to gain exposure to new and more complex challenges. Your role will see you take ownership of your own activity streams within projects. You’ll apply your strategic problem solving, data analysis, report writing and project management skills to help solve complex client problems. You’ll hone your client relationship skills, harnessing your truly customer-centric approach and passion for achieving great results for your client.

Manager openings (Sydney, Melbourne, Perth) 
As a Manager you’ll already have a successful track record in Management Consulting working across multiple sectors. You’re now looking to join a high growth team to work with a prestigious range of clients and play a key role in developing the practice. You’ll bring a passion for growing high calibre teams and managing multiple streams that will see you building on your experience in reviewing business performance, go-to-market strategies and putting together the end-to-end service delivery of engagements.

Your expertise and how you’re extraordinary

At KPMG, we believe diversity of thought, background and unique experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities.

You’ll already have experience of working with clients in sectors such as financial services, consumer markets, government or energy along with experience of working in high performing teams. Your experience and attributes are likely to include:

  • An understanding of the concepts of customer journeys and personas and how they play into creating innovative, market leading experiences
  • A strong sense of empathy with clients and care about delivering great outcomes for them
  • Exposure to the use of design thinking as well as structured thinking to develop great ideas that can be implemented
  • Experience in delivering process, operational or organisational improvements
  • An understanding of CRM tools, customer analytics and/or other data management to drive insights for customer management strategies and improvement initiatives
  • Familiarity with project management methodologies and experience working in a project environment
  • Adept at documenting thoughts and ideas in a simple, clear manner using tools such as Microsoft PowerPoint, Word and Excel
  • Strong communication and excellent interpersonal skills, including the ability to work in internal and external teams
  • A relevant tertiary qualification

The KPMG Difference

Our people are focused on creating an inclusive and diverse culture that strives for equity and embraces, respects and values differences. We value the variety of unique experiences, qualities and characteristics our people possess and we share and learn from each other.

We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBT+ workplace inclusion.

Our commitment to ‘Flexibility’ allows our people to manage the changing demands of work, personal or family life. Explore the links below to hear our people share their experience @ KPMG:

Flexibility empowers wellbeing

Flexibility enables contribution to the community

Flexibility inspires technology & innovation

Flexibility supports family

Make KPMG the clear choice for your career and be extraordinary!

Please apply for this position by submitting your confidential application online.

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