Manager - Customer Brand & Marketing Advisory team (Telecommunication, Media & Technology focus)


  • Telecommunications, Media and Technology sector focus
  • Drive transformation and customer-centic innovation
  • Join a team with a high growth agenda

KPMG is one of the most trusted and respected global professional services firms. Through depth of expertise, clarity of insight and strength of purpose we help our clients solve complex challenges, steer change, strengthen, transition and grow. We are looking for talented people who share our purpose of inspiring confidence and empowering change for our clients, our people and our communities.

Customer Brand and Marketing Advisory is an innovative team of more than 70 KPMG experts providing actionable and contemporary customer centric solutions. This role specifically focuses on clients within the Telecommunications, Media and Technology sector.

We are now looking to expand that team with top calibre, high performing Manager.

Your Opportunity

As a key member of the team your responsibilities will include:

  • Assist engagement leadership in the delivery of outcomes on client engagements through high quality delivery and management;
  • Partner with clients to solve and implement solutions to address complex challenges across their business (End-to-End);
  • To analyse, workshop and present insights and recommendations enabled by strategic thinking, technical knowledge and exceptional communication skills;
  • Assist in the delivery of KPMG service offerings across Design-led Innovation, Customer Strategy Experience, Sales Transformation, Service Transformation, Customer-Centric Business, and Capability & Culture Development;
  • To lead day-to-day engagements with clients and KPMG teams to understand root cause issues, potential solutions and articulate business benefits; and
  • To support the growth and development of more junior team members through technical training, skills coaching and mentoring.

How are you Extraordinary?

  • Strong End-to-End experience in the telecommunications sector with specific interest in customer experience, customer-centric business, sales and marketing, operational excellence, media, design, and advertising;
  • Highly developed written and verbal communication particularly when communicating on an engagement to a wide range of stakeholders up to C-Level;
  • Ability to manage all aspects of a project including facilitating workshops, influencing and guiding key stakeholders and mentoring team members;
  • Experienced in leading small teams (2-5 resources) or streams of work as part of a larger engagement;
  • Possess confidence to drive proposals in a sales environment;
  • Familiar with project management methodology and experience working in a project environment; and
  • Degree-qualified with post qualification experience (ideally within a management consulting organisation) in a number of the below areas:
    • Customer experience management/improvement;
    • Online/digital transformation
    • Business strategy/operating models;
    • Process/operations improvement;
    • Technology and business transformations;
    • Organisational change management.

The KPMG Difference

Our people are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics our people possess and we share and learn from each other.

We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBT+ workplace inclusion. 

Our commitment to ‘Flexibility’ allows our people to manage the changing demands of work, personal or family life. Explore the links below to hear our people share their experience @ KPMG:

Flexibility empowers wellbeing

Flexibility enables contribution to the community

Flexibility inspires technology & innovation

Flexibility supports family

Make KPMG the clear choice for your career and be Extraordinary!


  • Telecommunications, Media and Technology sector focus
  • Drive transformation and customer-centic innovation
  • Join a team with a high growth agenda

KPMG is one of the most trusted and respected global professional services firms. Through depth of expertise, clarity of insight and strength of purpose we help our clients solve complex challenges, steer change, strengthen, transition and grow. We are looking for talented people who share our purpose of inspiring confidence and empowering change for our clients, our people and our communities.

Customer Brand and Marketing Advisory is an innovative team of more than 70 KPMG experts providing actionable and contemporary customer centric solutions. This role specifically focuses on clients within the Telecommunications, Media and Technology sector.

We are now looking to expand that team with top calibre, high performing Manager.

Your Opportunity

As a key member of the team your responsibilities will include:

  • Assist engagement leadership in the delivery of outcomes on client engagements through high quality delivery and management;
  • Partner with clients to solve and implement solutions to address complex challenges across their business (End-to-End);
  • To analyse, workshop and present insights and recommendations enabled by strategic thinking, technical knowledge and exceptional communication skills;
  • Assist in the delivery of KPMG service offerings across Design-led Innovation, Customer Strategy Experience, Sales Transformation, Service Transformation, Customer-Centric Business, and Capability & Culture Development;
  • To lead day-to-day engagements with clients and KPMG teams to understand root cause issues, potential solutions and articulate business benefits; and
  • To support the growth and development of more junior team members through technical training, skills coaching and mentoring.

How are you Extraordinary?

  • Strong End-to-End experience in the telecommunications sector with specific interest in customer experience, customer-centric business, sales and marketing, operational excellence, media, design, and advertising;
  • Highly developed written and verbal communication particularly when communicating on an engagement to a wide range of stakeholders up to C-Level;
  • Ability to manage all aspects of a project including facilitating workshops, influencing and guiding key stakeholders and mentoring team members;
  • Experienced in leading small teams (2-5 resources) or streams of work as part of a larger engagement;
  • Possess confidence to drive proposals in a sales environment;
  • Familiar with project management methodology and experience working in a project environment; and
  • Degree-qualified with post qualification experience (ideally within a management consulting organisation) in a number of the below areas:
    • Customer experience management/improvement;
    • Online/digital transformation
    • Business strategy/operating models;
    • Process/operations improvement;
    • Technology and business transformations;
    • Organisational change management.

The KPMG Difference

Our people are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics our people possess and we share and learn from each other.

We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBT+ workplace inclusion. 

Our commitment to ‘Flexibility’ allows our people to manage the changing demands of work, personal or family life. Explore the links below to hear our people share their experience @ KPMG:

Flexibility empowers wellbeing

Flexibility enables contribution to the community

Flexibility inspires technology & innovation

Flexibility supports family

Make KPMG the clear choice for your career and be Extraordinary!

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