Manager- Customer, Brand & Marketing Advisory – Sales Transformation Specialist (FMCG, Retail)


KPMG is one of the most trusted and respected global professional services firms. Through depth of expertise, clarity of insight and strength of purpose we help our clients solve complex challenges, steer change, strengthen, transition and grow. We are looking for talented people who share our purpose of inspiring confidence and empowering change for our clients, our people and our communities.

KPMG's Customer Brand & Marketing Advisory (CBMA) division helps our clients bring greater value to their customers and the citizens of Australia. Our objective is to revitalise our clients' focus on customer value by employing all the elements of a sophisticated sales, channel distribution and customer experience focus. We provide deep subject matter expertise across sales and marketing transformation and driving customer engagement and best in class experiences, leveraging innovation and design thinking methods.

Your new role

You will be a key member of the team responsible for:

  • Play an active role in the delivery of multiple engagements with a focus on Sales Transformation with a broad range of FMCG and retail clients and those in other sectors, including:
  • Collaborating as part of cross-functional teams to deliver holistic solutions for clients
  • Providing clients with strategic and commercial advice, including insights and recommendations enabled by our Customer Experience methodology, structured thinking and other technical knowledge
  • Working with clients and KPMG teams to understand root cause issues, potential solutions and articulate business benefits
  • Managing client deliverables and expectations, including drafting client reports and presentations, communications and building relationships
  • Identifying opportunities for future service delivery and leading business development activities across channel and sales strategies
  • Provide input and contribute to the planning and delivery of engagements including work plans, timelines, project management and resource allocation.
  • Be a support, coach and encourage the Consultant and Senior Consultant teams to integrate into the firm and develop their capabilities and contribution always maximizing engagement and quality outcomes.

You bring to the role

A consulting sales background coupled with:

  • Demonstrated experience in a customer experience role B2B or B2C oriented organization or previous consulting experience to clients on these disciplines.
  • Solid experience in sales transformation or sales operations management, channel strategies and delivery models
  • Experience in guiding or governing multiple sales channels including sales teams and/or contact centre operations
  • aspects of a project including facilitating workshops, influencing and guiding key stakeholders and mentoring team members
  • Ability to apply structured thinking and analysis techniques to complex and ambiguous problems
  • Ability to juggle competing demands and work in a dynamic environment
  • Proven ability to synthesis and analyze large amounts of data with ease.
  • Excellent communication and interpersonal skills with the ability to provide clear and compelling arguments to external clients.
  • Natural critical thinking skills and the ability to work through complex business problems to develop strategy and translate into practical actions resulting in organizational effectiveness.

The KPMG Difference

Our people are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics our people possess and we share and learn from each other.

We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBT+ workplace inclusion. 

Our commitment to ‘Flexibility’ allows our people to manage the changing demands of work, personal or family life. Explore the links below to hear our people share their experience @ KPMG:

Flexibility empowers wellbeing

Flexibility enables contribution to the community

Flexibility inspires technology & innovation

Flexibility supports family

Make KPMG the clear choice for your career and be Extraordinary!


KPMG is one of the most trusted and respected global professional services firms. Through depth of expertise, clarity of insight and strength of purpose we help our clients solve complex challenges, steer change, strengthen, transition and grow. We are looking for talented people who share our purpose of inspiring confidence and empowering change for our clients, our people and our communities.

KPMG's Customer Brand & Marketing Advisory (CBMA) division helps our clients bring greater value to their customers and the citizens of Australia. Our objective is to revitalise our clients' focus on customer value by employing all the elements of a sophisticated sales, channel distribution and customer experience focus. We provide deep subject matter expertise across sales and marketing transformation and driving customer engagement and best in class experiences, leveraging innovation and design thinking methods.

Your new role

You will be a key member of the team responsible for:

  • Play an active role in the delivery of multiple engagements with a focus on Sales Transformation with a broad range of FMCG and retail clients and those in other sectors, including:
  • Collaborating as part of cross-functional teams to deliver holistic solutions for clients
  • Providing clients with strategic and commercial advice, including insights and recommendations enabled by our Customer Experience methodology, structured thinking and other technical knowledge
  • Working with clients and KPMG teams to understand root cause issues, potential solutions and articulate business benefits
  • Managing client deliverables and expectations, including drafting client reports and presentations, communications and building relationships
  • Identifying opportunities for future service delivery and leading business development activities across channel and sales strategies
  • Provide input and contribute to the planning and delivery of engagements including work plans, timelines, project management and resource allocation.
  • Be a support, coach and encourage the Consultant and Senior Consultant teams to integrate into the firm and develop their capabilities and contribution always maximizing engagement and quality outcomes.

You bring to the role

A consulting sales background coupled with:

  • Demonstrated experience in a customer experience role B2B or B2C oriented organization or previous consulting experience to clients on these disciplines.
  • Solid experience in sales transformation or sales operations management, channel strategies and delivery models
  • Experience in guiding or governing multiple sales channels including sales teams and/or contact centre operations
  • aspects of a project including facilitating workshops, influencing and guiding key stakeholders and mentoring team members
  • Ability to apply structured thinking and analysis techniques to complex and ambiguous problems
  • Ability to juggle competing demands and work in a dynamic environment
  • Proven ability to synthesis and analyze large amounts of data with ease.
  • Excellent communication and interpersonal skills with the ability to provide clear and compelling arguments to external clients.
  • Natural critical thinking skills and the ability to work through complex business problems to develop strategy and translate into practical actions resulting in organizational effectiveness.

The KPMG Difference

Our people are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics our people possess and we share and learn from each other.

We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBT+ workplace inclusion. 

Our commitment to ‘Flexibility’ allows our people to manage the changing demands of work, personal or family life. Explore the links below to hear our people share their experience @ KPMG:

Flexibility empowers wellbeing

Flexibility enables contribution to the community

Flexibility inspires technology & innovation

Flexibility supports family

Make KPMG the clear choice for your career and be Extraordinary!

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