Manager - Business Operations and Technology - Enterprise Management Consulting, Sydney


  • Join an entrepreneurial high-growth Management Consulting team and Join an entrepreneurial high-growth Management Consulting team and be part of an exciting new growth area for KPMG
  • Use your superior problem solving, strategic planning, process design, customer experience design, technology strategy and/or technology architecture understanding to improve the mid-market businesses
  • Collaborate with sector, strategy, operations and technology experts to grow your knowledge and network

KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and create innovation as we partner with clients to solve complex challenges, empower change, drive disruption and growth. We look for talented people with the potential to make an extraordinary difference for our clients, our firm and our communities.

KPMG’s Enterprise Management Consulting practice provides a dedicated mid-market consulting advisory service, offering Tier 1 consulting expertise to help clients solve and implement solutions to address the often complex challenges across their business.

Your Opportunity

You will lead and consult on client projects, translating business and customer needs into market, product, customer and exit strategies, business and technology target operating models, operational and (bridge to) technology requirements and innovative solutions.  You will identify changes and recommend solutions that will typically involve a combination of customer/citizen centricity, process and value stream analysis, operational management, continuous improvement and organisational change. You will make the bridge to digital transformations, and work together with our technology experts to ensure the business outcomes you have envisioned are the primarily guidance for their delivery. You will be leading to innovative operations for a world class mid-market.  

Working with leaders in the industry you’ll be exposed to a range of exciting projects as well as experiences that may look like:

  • Translating the voice of the customer into future state process designs and operational management practices
  • Working shoulder to shoulder with clients and KPMG personnel to bring innovation to different sectors in the mid-market
  • Defining target operating models to align organisational strategy to processes, people, capabilities, infrastructure, technology and measures
  • Connecting front, middle and back offices
  • Determining the benefits of change and the impacts on operational processes, productivity and capacity
  • Training and coaching teams and leaders in the application of continuous improvement methodologies and best practice operations management
  • Providing analysis and critical thinking to solve complex and challenging problems
  • Working closely with the local and national team to bring innovation to our existing capabilities to help KPMG remain at the forefront of strategy, operational excellence and technology practices and thinking
  • Focus on delivering high quality engagement outcomes for our clients and maintaining productive client relationships that allow you to build strong professional networks over time
  • Supporting development of compelling and differentiated value propositions in opportunity pursuits
  • Working in collaboration with colleagues across the wider Enterprise team nationally and globally as well as collaborating with other service lines and sector groups to leverage the breadth of the firm’s expertise and innovation;
  • Taking responsibility for day to day client engagements and be accountable for delivering high quality outputs for our clients
  • Supporting a high performance culture to consistently deliver quality outcomes for clients and great growth opportunities and mentorship for junior colleagues
  • Analysing, workshopping and presenting insights and recommendations enabled by strategic thinking, technical knowledge and strong and clear communication skills.

How are you Extraordinary?

We believe diversity of thought, background and unique experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. We are looking for people in this role with a passion for and / or experience in the following areas:

  • Previous experience working for a well-regarded Management Consulting firm or acting as the client manage in engaging and managing consultants on significant strategy and operations projects
  • Proven record of leading high performing consulting teams
  • Comfortable with providing guidance to junior resources, to advise senior resources, and to provide open and honest feedback on a continuous base
  • Ability to apply structured thinking and analysis techniques to complex and ambiguous problems is second to none
  • Experience with the practical application of continuous improvement methodologies such as Lea or Six Sigma
  • Proven ability to translate business and customer needs into  best practice process and operation design requirements, with experience in implementing the designs within core and enabling processes
  • Experience in design or deployment of robotic process automation to support improvements in efficiency, effectiveness or service is desirable
  • Highly developed written and verbal communication skill
  • Robust structured problem solving and advanced analytical skills
  • Experience undertaking business requirement analysis
  • Experience with designing and implementing business Target Operating Models 
  • Understanding of modern business technologies that support business processes
  • Outstanding storyboarding skills, with the ability to tailor messaging to different audiences, in terms of seniority and background

This is a great opportunity to become part of a high-growth team that is committed to lead the transformational agenda of the mid-market, the engine room of the Australian economy.  

The KPMG Difference

Our people are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics our people possess and we share and learn from each other.

We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBT+ workplace inclusion.

Our commitment to ‘Flexibility’ allows our people to manage the changing demands of work, personal or family life. Explore the links below to hear our people share their experience @ KPMG:

Flexibility empowers wellbeing

Flexibility enables contribution to the community

Flexibility inspires technology & innovation

Flexibility supports family

Make KPMG the clear choice for your career and be Extraordinary!


  • Join an entrepreneurial high-growth Management Consulting team and Join an entrepreneurial high-growth Management Consulting team and be part of an exciting new growth area for KPMG
  • Use your superior problem solving, strategic planning, process design, customer experience design, technology strategy and/or technology architecture understanding to improve the mid-market businesses
  • Collaborate with sector, strategy, operations and technology experts to grow your knowledge and network

KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and create innovation as we partner with clients to solve complex challenges, empower change, drive disruption and growth. We look for talented people with the potential to make an extraordinary difference for our clients, our firm and our communities.

KPMG’s Enterprise Management Consulting practice provides a dedicated mid-market consulting advisory service, offering Tier 1 consulting expertise to help clients solve and implement solutions to address the often complex challenges across their business.

Your Opportunity

You will lead and consult on client projects, translating business and customer needs into market, product, customer and exit strategies, business and technology target operating models, operational and (bridge to) technology requirements and innovative solutions.  You will identify changes and recommend solutions that will typically involve a combination of customer/citizen centricity, process and value stream analysis, operational management, continuous improvement and organisational change. You will make the bridge to digital transformations, and work together with our technology experts to ensure the business outcomes you have envisioned are the primarily guidance for their delivery. You will be leading to innovative operations for a world class mid-market.  

Working with leaders in the industry you’ll be exposed to a range of exciting projects as well as experiences that may look like:

  • Translating the voice of the customer into future state process designs and operational management practices
  • Working shoulder to shoulder with clients and KPMG personnel to bring innovation to different sectors in the mid-market
  • Defining target operating models to align organisational strategy to processes, people, capabilities, infrastructure, technology and measures
  • Connecting front, middle and back offices
  • Determining the benefits of change and the impacts on operational processes, productivity and capacity
  • Training and coaching teams and leaders in the application of continuous improvement methodologies and best practice operations management
  • Providing analysis and critical thinking to solve complex and challenging problems
  • Working closely with the local and national team to bring innovation to our existing capabilities to help KPMG remain at the forefront of strategy, operational excellence and technology practices and thinking
  • Focus on delivering high quality engagement outcomes for our clients and maintaining productive client relationships that allow you to build strong professional networks over time
  • Supporting development of compelling and differentiated value propositions in opportunity pursuits
  • Working in collaboration with colleagues across the wider Enterprise team nationally and globally as well as collaborating with other service lines and sector groups to leverage the breadth of the firm’s expertise and innovation;
  • Taking responsibility for day to day client engagements and be accountable for delivering high quality outputs for our clients
  • Supporting a high performance culture to consistently deliver quality outcomes for clients and great growth opportunities and mentorship for junior colleagues
  • Analysing, workshopping and presenting insights and recommendations enabled by strategic thinking, technical knowledge and strong and clear communication skills.

How are you Extraordinary?

We believe diversity of thought, background and unique experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. We are looking for people in this role with a passion for and / or experience in the following areas:

  • Previous experience working for a well-regarded Management Consulting firm or acting as the client manage in engaging and managing consultants on significant strategy and operations projects
  • Proven record of leading high performing consulting teams
  • Comfortable with providing guidance to junior resources, to advise senior resources, and to provide open and honest feedback on a continuous base
  • Ability to apply structured thinking and analysis techniques to complex and ambiguous problems is second to none
  • Experience with the practical application of continuous improvement methodologies such as Lea or Six Sigma
  • Proven ability to translate business and customer needs into  best practice process and operation design requirements, with experience in implementing the designs within core and enabling processes
  • Experience in design or deployment of robotic process automation to support improvements in efficiency, effectiveness or service is desirable
  • Highly developed written and verbal communication skill
  • Robust structured problem solving and advanced analytical skills
  • Experience undertaking business requirement analysis
  • Experience with designing and implementing business Target Operating Models 
  • Understanding of modern business technologies that support business processes
  • Outstanding storyboarding skills, with the ability to tailor messaging to different audiences, in terms of seniority and background

This is a great opportunity to become part of a high-growth team that is committed to lead the transformational agenda of the mid-market, the engine room of the Australian economy.  

The KPMG Difference

Our people are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics our people possess and we share and learn from each other.

We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBT+ workplace inclusion.

Our commitment to ‘Flexibility’ allows our people to manage the changing demands of work, personal or family life. Explore the links below to hear our people share their experience @ KPMG:

Flexibility empowers wellbeing

Flexibility enables contribution to the community

Flexibility inspires technology & innovation

Flexibility supports family

Make KPMG the clear choice for your career and be Extraordinary!

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