Marketing and Customer Experience Manager - part time


  • Part time/ flexible work arrangements on offer
  • Brand new role for the NTP business
  • Own and lead the marketing function

The Role:

A newly created role, we are seeking an experienced Marketing and Customer Experience Manager to develop our customer experience vision, and lead the strategic design process and implementation of customer experience and digital strategy projects. A pivotal role in taking the NTP business to its next phase of growth.

Key Responsibilities:

  • Develop customer personas, journey maps, roadmaps and service blueprints as part of the overall future state vision.
  • Apply knowledge of design thinking techniques and digital to solve business problems through industry-leading design solutions.
  • Translate business requirements and goals, end user needs, and input from cross-functional teams into differentiated design solutions.
  • Work closely with cross-functional teams to share customer data and insights to inform improvements across all channels including phone, email, web, mobile applications, social media and text messaging platforms.
  • Establish a new customer experience operating framework and measurement system that enables both real time action and long term value.
  • Work effectively with development teams to deliver user centred solutions within budget and scope
  • Develop a deep understanding of our customers, define target customer segments and develop value propositions for each segment

What you Bring:

Specifically you possess:

  • Bachelor's degree in Business, Marketing, Management, Design or a related field.
  • 5+years of experience in Customer or User Experience strategy and research, human centred design and design planning.
  • 3+ years experience in digital marketing and experience in SEO and SEM is advantageous
  • Experience working with development teams, including UX and visual designers, technologists, and developers.
  • Experience in a fast growth environment , SME or start-up is an advantage but not essential

Why this role?

Natural Therapy Pages is an already established business sitting within the Hipages Group. There is ample opportunity to increase market share and profile within the Natural Therapy market, and it is in the unique position of being able to leverage off the experience of the current team, co-founders of the group and internal resources.

Who We Are

We are an eclectic, bright and curious bunch. We're tech-heads, thought-leaders and are driven to make a difference. Our success comes from focusing on innovation everyday and using our diverse and collective intelligence to solve problems quickly, creatively and effectively.We see ourselves as a big startup, meaning we have the financial backing to have leading edge systems and tools but small enough so that everyone is empowered to directly impact our product and customers. We work hard and move fast, free from bureaucracy and politics to 'make it happen' everyday.

Our Story

Founded in an Aussie garage 14 years ago by two great mates with a big idea, the hipages Group is made up of hipages, Natural Therapy Pages, Start Local and Pet Pages. We have been working hard over the last 14 years combining technology and good old fashioned service to create a trusted service network making it easier for our 2M+ members to get things done.

Natural Therapy Pages (NTP), has a market leading position in the Australian alternative and Natural health market worth $4B annually. Simply, NTP connects a community of health conscious people with natural therapy practitioners across Australia, New Zealand & the UK providing a valuable source of business for our natural therapy customers.

Hipages Group have many achievements to be proud of, including winning awards such as BRW's Best Places to Work, BRW's Fast 100, Deloitte's Tech Fast50, Australia's Most Innovative Company Awards and 2016 Smart50 Top Digital Innovator.

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