Head of Investment Specialists


We’ve built a world famous, trusted brand over 200 years of continuously evolving financial services. And today, our influence continues to grow: with financial operations in 160 countries and 100 currencies. We have 200 million different clients, including some of the biggest names in the industries, sectors, businesses and governments that we serve every day. It all adds up to an exciting place to be for talented, ambitious people who want to build a truly remarkable career.

Citibank is seeking a Head of Investment Specialists to provide leadership and subject matter expertise for the Investment Specialist team, which incorporates structured products, fixed income, foreign exchange and derivatives within Citi Australia's Retail Bank and Wealth Management Distribution function

This role will be tasked with working with the Head of Sales and Distribution to formulate and deliver on the Wealth Management Strategy in Australia. This will involve a substantial increase in the monitoring and traded activity of all investment products. The role will be responsible for managing a team of highly trained investment specialists and operations team to execute on the significant growth aspirations of the Wealth Management Strategy

Accountabilities:

  • In this role you will develop and lead a team of Investment Specialists and Investment Operations Specialists to establish a premium client service across structured products, fixed income, foreign exchange and derivatives

Some of your accountabilities will include:

  • Create and deliver the strategy for the Investment Specialist team to reinstate revenue growth, identify new customer acquisition opportunities and identify existing client growth opportunities in line with the Wealth Management Strategy
  • Develop an efficient operations function with a focus on process improvement and digital enhancement
  • Build and lead a high performing sales team to ensure a high-quality service proposition is delivered to Citi’s High Net Worth Clients and key internal stakeholders
  • Manage and be accountable of the P&L
  • Delivering revenue targets across the full product suite including - structured products, fixed income, foreign exchange and derivatives
  • Present at key client events and seminars as well as in front of senior stakeholders
  • Build the Investment Specialist team’s product knowledge across structured products, fixed income, foreign exchange and derivatives
  • Deliver and sustain high levels of customer satisfaction and NPS
  • Collaborating with stakeholders to translate Citi’s research into actionable investment opportunities for clients
  • Ensuring investment opportunities are communicated to clients through cohesive, consistent and easy-to-understand messages
  • Provide product and market expertise to Citigold Executives and Relationship Managers to assist with client enquiries
  • Drive a strong compliance and control culture, by ensuring compliance, quality standards, internal policies and regulatory obligations are adhered to

Qualifications

Education:

  • Undergraduate degree
  • Postgraduate degree preferable
  • Diploma of Financial Planning preferable
  • RG 146 qualified

Experience:

  • 10+ years in Financial Services
  • 7+ years experience in client/relationship management roles
  • 3+ years in a people leadership/management role
  • Strong communication and presentation skills
  • Strong stakeholder management skills
  • Knowledge of charting and technical analysis techniques desirable
  • Good understanding of industry legislative and compliance regime

Key Skill Requirements:

  • Highly motivated and results driven
  • Excellent interpersonal skills
  • Strong problem solving skills
  • Expert knowledge of structured products, fixed income, foreign exchange and derivatives
  • Strong business acumen
  • Drive and ability to lead/influence others to meet business objectives

Citi is more than a global financial services company. It’s an engine for progress. Join us, and you’ll have the chance to get involved in progress in all its shapes and forms, right across the world. From the micro to the macro, from Australia to Zambia, the work we do has real positive impact. Wherever you are and whatever you do, progress starts here.

When you work at Citi, you’ll be working for an organization that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and leverage the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi continues to be an Employer of Choice for Women and supports a flexible work environment.

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