Executive Assistant Team Leader - Sydney (12 month contract)

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organisation running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

About the opportunity
As a Team Leader, you will be responsible for supervising a team of professional Executive Assistants. Your previous people management experience will help you to build effective relationships with important stakeholders and senior leaders. You will have autonomy and clear responsibilities, working in our friendly, collaborative environment. Your talents will be respected and you will be supported in developing the career path you choose.
About you
In your role as Team Leader you will;

  •  Lead the team of EAs through all aspects of the performance management cycle, including annual planning, mid-year and annual performance reviews, objective assessment and pro-active performance management, providing formal and informal feedback and coaching on an ongoing basis
  • Manage a team of EAs including management of workload, support allocations on a day-to-day basis
  • Identify and manage EA performance issues, with support from the EA Manager and HR function
  • Identify and mobilise opportunities for EA development through formal learning opportunities, experiences and coaching
  • Partner with the business to understand and forecast business requirements for administrative support
  • Develop and maintain solid working relationships with key stakeholders to effectively deliver seamless administrative support service to the business
  • Manage EA leave arrangements and cover for leave periods
  • Oversee and participate in recruitment of EAs
  • Ensure effective on-boarding of new EAs and exit of departing EAs
  • Address team issues on a day to day basis
  • Proactively monitor service quality and delivery, responding to and taking action upon stakeholder feedback around team effectiveness.
  • Identify opportunities for process improvement and enhanced service delivery

We’re looking for people with the following:

  • Previous experience as an Executive Assistant
  • Previous experience managing a team successfully
  • Demonstrated experience in coaching, mentoring and developing team members; particularly being able to identify development opportunities along with refining capabilities and skill sets
  • Strong ability to build and maintain relationships across all levels of business
  • Ability to strategically identify and set expectations
  • Confidence in conversing with all levels of seniority
  • Effective communication skills with a demonstrated ability to persuasively facilitate opposing views
  • Ability to have difficult conversations and achieve positive outcomes
  • Proactive in problem solving
  • A mature and positive approach
  • A resilient nature
  • Solid communication skills, both verbal and written

About us 
EY is a global professional services organisation providing advisory, assurance, tax and transaction services. We are committed to doing our part in building a better working world for our people, our clients and our communities. And we are united by our shared values and a dedication to delivering exceptional client service.
You know what your goals are. We want to help you reach them. This is why our goal is to challenge you with opportunities that utilise your unique talents, interests and skills. Building on your strengths is just one more way we build a better working world. Our goal is to help you achieve yours. Create the career you want and apply today.

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