Help Desk Team - Homelessness

Dignity


- Dynamic 'Can Do' Supportive Team

- Make a genuine difference in the lives of others

- Work remotely from home

Our mission is to support people experiencing or at risk of homelessness by providing food, shelter, clothing, advocacy and education.

We are rapidly expanding and are looking for the right people to join our team who deeply value the dignity of every person regardless of their background by demonstrating empathy, flexibility and responsiveness.

The ideal candidate will be able to work independently, be an excellent communicator, maintain confidentiality, be able to make decisions, have a big sense of humour and bucket loads of common sense.

POSITION TITLE: HELP DESK TEAM. (telephone and administration)

POSITION TYPE: Casual

ESSENTIAL REQUIREMENTS:

  • Flexibility in rostering availability. Must be available to work a variety of shifts including 6pm-10pm weeknights and weekends 10am - 10pm  (total hours up to but not guaranteed 16 hours per week)
  • Working with Children Safety Check
  • Access to steady internet connectivity

LOCATION: Remote position working from quiet and private location of your choice

SUPERVISOR/MANAGER: Operations Manager

MAIN DUTIES/RESPONSIBILITIES:

  • Answer a wide variety of calls to our 1300 telephone number assisting guests experiencing homelessness, government and non government agencies and Dignity Team
  • Process bookings using our purpose built CRM and arrange appropriate services
  • Assist our guests to remotely access our Crisis Accommodation and supports
  • Follow policy and procedures relating to incident management
  • Update database and keep records
  • Additional administration duties as required

The ideal person for this position will have

  • A background in a busy call centre environment. Emergency Services a distinct advantage
  • Excellent Computer literacy
  • Excellent verbal and written communication
  • Organisation and time management skills
  • Personal maturity and self awareness
  • Proven capacity to manage professional boundaries
  • Able to listen respectfully to our guests who often have complex needs and backgrounds
  • Problem solver
  • Multi-tasker
  • Access to a quiet and private work environment at home or elsewhere
  • Common sense and the capacity to work with dignity at all times

PERFORMANCE GOALS:

  • Deal with guests, suppliers and other employees professionally and with dignity at all times
  • Problem solve and deal with guest issues with a minimum of supervision.

SALARY

Hourly Rate based on Clerks - Private Sector Award 2010 (MA000002) Level 4

for more information about Dignity visit our website www.dignity.org.au or Facebook

https://www.facebook.com/dignityltd/

Dignity Ltd is a registered charity with the Australian Charities and Not-for-profits Commission as a Public Benevolent Institution 

Dignity


- Dynamic 'Can Do' Supportive Team

- Make a genuine difference in the lives of others

- Work remotely from home

Our mission is to support people experiencing or at risk of homelessness by providing food, shelter, clothing, advocacy and education.

We are rapidly expanding and are looking for the right people to join our team who deeply value the dignity of every person regardless of their background by demonstrating empathy, flexibility and responsiveness.

The ideal candidate will be able to work independently, be an excellent communicator, maintain confidentiality, be able to make decisions, have a big sense of humour and bucket loads of common sense.

POSITION TITLE: HELP DESK TEAM. (telephone and administration)

POSITION TYPE: Casual

ESSENTIAL REQUIREMENTS:

  • Flexibility in rostering availability. Must be available to work a variety of shifts including 6pm-10pm weeknights and weekends 10am - 10pm  (total hours up to but not guaranteed 16 hours per week)
  • Working with Children Safety Check
  • Access to steady internet connectivity

LOCATION: Remote position working from quiet and private location of your choice

SUPERVISOR/MANAGER: Operations Manager

MAIN DUTIES/RESPONSIBILITIES:

  • Answer a wide variety of calls to our 1300 telephone number assisting guests experiencing homelessness, government and non government agencies and Dignity Team
  • Process bookings using our purpose built CRM and arrange appropriate services
  • Assist our guests to remotely access our Crisis Accommodation and supports
  • Follow policy and procedures relating to incident management
  • Update database and keep records
  • Additional administration duties as required

The ideal person for this position will have

  • A background in a busy call centre environment. Emergency Services a distinct advantage
  • Excellent Computer literacy
  • Excellent verbal and written communication
  • Organisation and time management skills
  • Personal maturity and self awareness
  • Proven capacity to manage professional boundaries
  • Able to listen respectfully to our guests who often have complex needs and backgrounds
  • Problem solver
  • Multi-tasker
  • Access to a quiet and private work environment at home or elsewhere
  • Common sense and the capacity to work with dignity at all times

PERFORMANCE GOALS:

  • Deal with guests, suppliers and other employees professionally and with dignity at all times
  • Problem solve and deal with guest issues with a minimum of supervision.

SALARY

Hourly Rate based on Clerks - Private Sector Award 2010 (MA000002) Level 4

for more information about Dignity visit our website www.dignity.org.au or Facebook

https://www.facebook.com/dignityltd/

Dignity Ltd is a registered charity with the Australian Charities and Not-for-profits Commission as a Public Benevolent Institution 

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