Technical Support Consultant



About the team

We take on the problems that keep CEOs and COOs up at night. Deloitte’s Operations Consulting team is growing rapidly in response to constant and disruptive technologies. In understanding our clients’ needs, we maintain and constantly improve our IT services to ensure lasting and measurable KPIs. This involves us implementing it in every facet of their business – from radically revitalizing customer experience to optimising day-to-day operations.

What will your typical day look like?
Step into the Customer Delivery and Operations (CDO) team in Deloitte Operate. Join a team of talented IT professionals determined to improve clients’ service delivery capabilities. In this role, you will manage impeccable client experiences, whilst liaising with Executive stakeholders to ensure that clients’ needs and goals are met. No two days are the same as you partner with other Deloitte support teams to facilitate ongoing improvement of our IT services.

You can also expect to:
• Manage customer solutions including their availability and service level agreements
• Develop strong working relationships with both staff and customer stakeholders
• Engage together with other support teams to manage resolution and restoration of services
• Delivery of exceptional customer service
• Develop and maintain skills and knowledge in regards to Deloitte Operate’s managed services
• Own end to end technical resolutions across customer portfolio
• Coach and mentor other L2 engineers to develop their technical expertise
• Participate in a 24x7 on-call rotation

Enough about us, let’s talk about you.

We’re looking for someone with:
• Excellent interpersonal skills
• Excellent time management skills
• Strong communication skills, with a particular focus on stakeholder management
• Experiencing supporting various technologies
• Familiarity with ServiceNow desirable
• Experience in providing support for complex and highly sensitive environments
• Two years’ experience within a technical support role is desirable
• Exposure to automating and orchestrating workloads across cloud infrastructure
• AWS or any cloud service provider certification is desirable
• Experience in log analysis
• Scripting experience at an intermediate level


Why Deloitte?
At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. We value difference, and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in different ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.

Next Steps
Sound exactly like the sort of role for you? Apply now!
If you’ve got any questions or wish to have a confidential conversation about this role, contact our Talent Acquisition team. We’d love to hear from you!






About the team

We take on the problems that keep CEOs and COOs up at night. Deloitte’s Operations Consulting team is growing rapidly in response to constant and disruptive technologies. In understanding our clients’ needs, we maintain and constantly improve our IT services to ensure lasting and measurable KPIs. This involves us implementing it in every facet of their business – from radically revitalizing customer experience to optimising day-to-day operations.

What will your typical day look like?
Step into the Customer Delivery and Operations (CDO) team in Deloitte Operate. Join a team of talented IT professionals determined to improve clients’ service delivery capabilities. In this role, you will manage impeccable client experiences, whilst liaising with Executive stakeholders to ensure that clients’ needs and goals are met. No two days are the same as you partner with other Deloitte support teams to facilitate ongoing improvement of our IT services.

You can also expect to:
• Manage customer solutions including their availability and service level agreements
• Develop strong working relationships with both staff and customer stakeholders
• Engage together with other support teams to manage resolution and restoration of services
• Delivery of exceptional customer service
• Develop and maintain skills and knowledge in regards to Deloitte Operate’s managed services
• Own end to end technical resolutions across customer portfolio
• Coach and mentor other L2 engineers to develop their technical expertise
• Participate in a 24x7 on-call rotation

Enough about us, let’s talk about you.

We’re looking for someone with:
• Excellent interpersonal skills
• Excellent time management skills
• Strong communication skills, with a particular focus on stakeholder management
• Experiencing supporting various technologies
• Familiarity with ServiceNow desirable
• Experience in providing support for complex and highly sensitive environments
• Two years’ experience within a technical support role is desirable
• Exposure to automating and orchestrating workloads across cloud infrastructure
• AWS or any cloud service provider certification is desirable
• Experience in log analysis
• Scripting experience at an intermediate level


Why Deloitte?
At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. We value difference, and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in different ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.

Next Steps
Sound exactly like the sort of role for you? Apply now!
If you’ve got any questions or wish to have a confidential conversation about this role, contact our Talent Acquisition team. We’d love to hear from you!




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