Service Manager - Melbourne


Service Delivery Manager - Melbourne

  • Salary packaging – to suit your personal and financial circumstances
  • Career breaks - for study, travel, volunteering or personal interests for up to 12 months
  • World-class learning and leadership programs

If you’re after a team with growth opportunities and flexibility in bringing new ideas to the table, Deloitte Operations is perfect for you!

About the team
We tackle the problems that keep CEOs and COOs up at night. Deloitte’s Operations Consulting team is growing rapidly in response to constant and disruptive technologies. In understanding our clients’ needs, we maintain and constantly improve our IT services to ensure lasting and measurable KPIs. This involves us implementing it in every facet of their business – from radically revitalizing customer experience to optimising day-to-day operations.

What will your typical day look like?
Step into the Customer Delivery and Operations (CDO) team in Deloitte Operate. Join a team of talented IT professionals determined to improve clients’ service delivery capabilities. In this role, you will manage impeccable client experiences, whilst liaising with Executive stakeholders to ensure that clients’ needs and goals are met. No two days are the same as you partner with other Deloitte support teams to facilitate ongoing improvement of our IT services.

You can also expect to:

  • Manage Service Level Agreements (SLAs), Operating Level Agreements (OLAs) and compliance requirements with the client
  • Create, monitor, report on a comprehensive set of metrics and KPIs based on IT service deliverables
  • Maintain the Audit and security compliance posture of our clients
  • Develop strategic/ operational service and process goals and drive maturity via CSI
  • Own and provide direction in ITIL areas of Change Management, Availability Management, Capacity Management, Business continuity management and Vendor Management

Enough about us, let’s talk about you.
We’re looking for someone with:

  • A Bachelor’s/ Master’s Degree or any equivalent qualification preferably majoring in Computer Science
  • ITIL V3™ Foundation Certified and Intermediate Level (preferred)
  • At least 6 years of Infrastructure or AMS Operations role
  • At least 8 years of professional work experience in service delivery/ managed services/ service operations
  • A Project Management certification (i.e. PRINCE2, PMP, Agile, Scrum) would be an advantage

Why Deloitte?
Embracing people from different backgrounds and thinking styles is at the very core of Deloitte. We create positively differentiated work experiences that enable our people to be their best and achieve their full potential.

At Deloitte, the crux of our success lies in our intent to make a difference for our clients, our people and society. From day one, you are part of a community that measures our impact through the value we create, not by the hours we spend at our desk. So we put great thought into agile ways of working, knowing that people work best in different ways.

Next Steps
Sound exactly like the sort of role for you? Apply now!
If you’ve got any questions or wish to have a confidential conversation about this role, contact Mithan Ganapathy from the ­­­­Talent Acquisition team. We’d love to hear from you!


Service Delivery Manager - Melbourne

  • Salary packaging – to suit your personal and financial circumstances
  • Career breaks - for study, travel, volunteering or personal interests for up to 12 months
  • World-class learning and leadership programs

If you’re after a team with growth opportunities and flexibility in bringing new ideas to the table, Deloitte Operations is perfect for you!

About the team
We tackle the problems that keep CEOs and COOs up at night. Deloitte’s Operations Consulting team is growing rapidly in response to constant and disruptive technologies. In understanding our clients’ needs, we maintain and constantly improve our IT services to ensure lasting and measurable KPIs. This involves us implementing it in every facet of their business – from radically revitalizing customer experience to optimising day-to-day operations.

What will your typical day look like?
Step into the Customer Delivery and Operations (CDO) team in Deloitte Operate. Join a team of talented IT professionals determined to improve clients’ service delivery capabilities. In this role, you will manage impeccable client experiences, whilst liaising with Executive stakeholders to ensure that clients’ needs and goals are met. No two days are the same as you partner with other Deloitte support teams to facilitate ongoing improvement of our IT services.

You can also expect to:

  • Manage Service Level Agreements (SLAs), Operating Level Agreements (OLAs) and compliance requirements with the client
  • Create, monitor, report on a comprehensive set of metrics and KPIs based on IT service deliverables
  • Maintain the Audit and security compliance posture of our clients
  • Develop strategic/ operational service and process goals and drive maturity via CSI
  • Own and provide direction in ITIL areas of Change Management, Availability Management, Capacity Management, Business continuity management and Vendor Management

Enough about us, let’s talk about you.
We’re looking for someone with:

  • A Bachelor’s/ Master’s Degree or any equivalent qualification preferably majoring in Computer Science
  • ITIL V3™ Foundation Certified and Intermediate Level (preferred)
  • At least 6 years of Infrastructure or AMS Operations role
  • At least 8 years of professional work experience in service delivery/ managed services/ service operations
  • A Project Management certification (i.e. PRINCE2, PMP, Agile, Scrum) would be an advantage

Why Deloitte?
Embracing people from different backgrounds and thinking styles is at the very core of Deloitte. We create positively differentiated work experiences that enable our people to be their best and achieve their full potential.

At Deloitte, the crux of our success lies in our intent to make a difference for our clients, our people and society. From day one, you are part of a community that measures our impact through the value we create, not by the hours we spend at our desk. So we put great thought into agile ways of working, knowing that people work best in different ways.

Next Steps
Sound exactly like the sort of role for you? Apply now!
If you’ve got any questions or wish to have a confidential conversation about this role, contact Mithan Ganapathy from the ­­­­Talent Acquisition team. We’d love to hear from you!

Are you viewing this job on LinkedIn? Click here to apply