Senior Global Business Services Manager


Senior Manager - Global Business Services

  • Salary packaging – to suit your personal and financial circumstances
  • Flexible work arrangements – work in a way that suits you best
  • Pathway to Partnership – receive support and mentoring to progress your career

For more than two decades, organisations around the world have been using shared services and outsourcing to improve service delivery and reduce costs within defined parts of their businesses. Now, leading organisations have/ are taking the next step to a global business services (GBS) model.

What will your typical day look like?

As a Senior Manager in our Global Business Services (GBS) team, you will lead a team of Deloitte’s brightest minds to analyse clients’ needs and requirements improving the performance in their shared services and outsourcing function; develop a roadmap strategy; and implement initiatives to enhance business value whilst at the same time improving efficiency. You will be the ‘go to’ for internal and external contacts which see the growing leader to mature in a collaborative team environment.

About the team

Deloitte’s Global Business Services practice works closely with senior executives to understand their strategic vision and assess how GBS might align with their business strategy to drive results. We advise our clients from initial strategy development, through the implementation and launch of Global Business Services, to refinements of the GBS model over time to help unlock the next frontier of growth.

  • For mature companies with shared services and outsourcing, we work to bring order to existing contracts, practices, and processes. We help find the next opportunity for incremental value, managing exposure to global locations and service providers, and improving internal and external controls.
  • For businesses with limited experience, who may have a single function utilizing shared services or outsourcing, we help capitalize on progress made and leverage lessons learned to drive value across other areas of their global enterprise.

Enough about us, let’s talk about you.

You are someone with:

  • 12+ years’ experience working in Private industry or Public Sector in GBS/ SSC functions with 5+ years in professional services or consulting;
  • Ability to build consensus and foster change in ambiguous settings
  • Must have subject matter expertise and demonstrated project experience within GBS, Shared Services, Outsourcing and/or Offshoring industry, or back-office functional optimisation.
  • Ability to analyse and apply outsourcing trends as well as problem solving, creative analysis, critical thinking – skills demonstrated while solving for client’s/organization’s growth and business needs

Why Deloitte?

At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. We value difference, and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in different ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.

Next Steps

Sound like the sort of role for you? Apply now.

If you’ve got any questions or wish to have a confidential conversation about this role, contact from the Talent Acquisition t­­­­eam. We’d love to hear from you!

This Position is only open to Australian Citizens due to the nature of client engagements. For other positions, we encourage Non-residents, Non-citizens to view our Careers page and apply.

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients and candidates with a consistent & exceptional Deloitte experience globally


Senior Manager - Global Business Services

  • Salary packaging – to suit your personal and financial circumstances
  • Flexible work arrangements – work in a way that suits you best
  • Pathway to Partnership – receive support and mentoring to progress your career

For more than two decades, organisations around the world have been using shared services and outsourcing to improve service delivery and reduce costs within defined parts of their businesses. Now, leading organisations have/ are taking the next step to a global business services (GBS) model.

What will your typical day look like?

As a Senior Manager in our Global Business Services (GBS) team, you will lead a team of Deloitte’s brightest minds to analyse clients’ needs and requirements improving the performance in their shared services and outsourcing function; develop a roadmap strategy; and implement initiatives to enhance business value whilst at the same time improving efficiency. You will be the ‘go to’ for internal and external contacts which see the growing leader to mature in a collaborative team environment.

About the team

Deloitte’s Global Business Services practice works closely with senior executives to understand their strategic vision and assess how GBS might align with their business strategy to drive results. We advise our clients from initial strategy development, through the implementation and launch of Global Business Services, to refinements of the GBS model over time to help unlock the next frontier of growth.

  • For mature companies with shared services and outsourcing, we work to bring order to existing contracts, practices, and processes. We help find the next opportunity for incremental value, managing exposure to global locations and service providers, and improving internal and external controls.
  • For businesses with limited experience, who may have a single function utilizing shared services or outsourcing, we help capitalize on progress made and leverage lessons learned to drive value across other areas of their global enterprise.

Enough about us, let’s talk about you.

You are someone with:

  • 12+ years’ experience working in Private industry or Public Sector in GBS/ SSC functions with 5+ years in professional services or consulting;
  • Ability to build consensus and foster change in ambiguous settings
  • Must have subject matter expertise and demonstrated project experience within GBS, Shared Services, Outsourcing and/or Offshoring industry, or back-office functional optimisation.
  • Ability to analyse and apply outsourcing trends as well as problem solving, creative analysis, critical thinking – skills demonstrated while solving for client’s/organization’s growth and business needs

Why Deloitte?

At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. We value difference, and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in different ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.

Next Steps

Sound like the sort of role for you? Apply now.

If you’ve got any questions or wish to have a confidential conversation about this role, contact from the Talent Acquisition t­­­­eam. We’d love to hear from you!

This Position is only open to Australian Citizens due to the nature of client engagements. For other positions, we encourage Non-residents, Non-citizens to view our Careers page and apply.

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients and candidates with a consistent & exceptional Deloitte experience globally

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