Oracle HCM Cloud Support


Support Consultant – Oracle HCM Cloud

  • Career development - receive support and coaching to further your Oracle HCM Cloud career
  • Use your expertise and problem-solving skills in a varied and interesting role

What will your typical day look like?

Based in Melbourne, your key responsibility in this role is to resolve support tickets for Oracle HCM Cloud clients using in a timely manner.

In any given day, you’ll talking directly with clients with support queries, collaborating with colleagues remotely to problem-solve complex issues and work through a ticketing system with a focus on timely resolution of these.


About the team

Each member of our diverse team has a primary specialism - often with an additional secondary focus too. We’re collaborative, we knowledge share and support each other. Our culture is what sets us apart! The Managed Services Support team are an inclusive and energetic group of Oracle HCM Cloud professionals with a laser-like focus on delivering quality customer service. Our approachable nature will allow you to grow your professional career and build your capability in a hardworking, yet fun team environment.

Enough about us, let's talk about you

You will be someone with a genuine interest in both the human and technical side of HR technology. While you may have qualifications in Oracle HCM Cloud software, you’ll need to bring an aptitude for customer service and problem-solving.


You will additionally have the following:

  • Specialisations in Applaud and cloud payroll;
  • Demonstrated experience in a customer-facing IT helpdesk support role;
  • A high level of verbal and written communication skills;
  • Experience preparing, interpreting and analysing data and reports;
  • Strong MS Office skills in particular MS Excel;
  • A high level of customer service, and experience working in a fast-paced environment, handling conflicting priorities.

Why Deloitte?

At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. We value difference, and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.

Next Steps

Sound like the sort of role for you? Apply now. We'd love to hear from you!


Support Consultant – Oracle HCM Cloud

  • Career development - receive support and coaching to further your Oracle HCM Cloud career
  • Use your expertise and problem-solving skills in a varied and interesting role

What will your typical day look like?

Based in Melbourne, your key responsibility in this role is to resolve support tickets for Oracle HCM Cloud clients using in a timely manner.

In any given day, you’ll talking directly with clients with support queries, collaborating with colleagues remotely to problem-solve complex issues and work through a ticketing system with a focus on timely resolution of these.


About the team

Each member of our diverse team has a primary specialism - often with an additional secondary focus too. We’re collaborative, we knowledge share and support each other. Our culture is what sets us apart! The Managed Services Support team are an inclusive and energetic group of Oracle HCM Cloud professionals with a laser-like focus on delivering quality customer service. Our approachable nature will allow you to grow your professional career and build your capability in a hardworking, yet fun team environment.

Enough about us, let's talk about you

You will be someone with a genuine interest in both the human and technical side of HR technology. While you may have qualifications in Oracle HCM Cloud software, you’ll need to bring an aptitude for customer service and problem-solving.


You will additionally have the following:

  • Specialisations in Applaud and cloud payroll;
  • Demonstrated experience in a customer-facing IT helpdesk support role;
  • A high level of verbal and written communication skills;
  • Experience preparing, interpreting and analysing data and reports;
  • Strong MS Office skills in particular MS Excel;
  • A high level of customer service, and experience working in a fast-paced environment, handling conflicting priorities.

Why Deloitte?

At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. We value difference, and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.

Next Steps

Sound like the sort of role for you? Apply now. We'd love to hear from you!

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