Deloitte Digital -Service Designer


Senior Service Designer

• World-class learning and leadership programs

• Flexible work arrangements – work in a way that suits you best

• Rewards platform: your hard work won’t go unnoticed at Deloitte

What will your typical day look like?

This could be the moment that changes everything. If you’re ready to work at the forefront of Service Design, creating experiences that matter for Australia’s biggest business challenges, start your journey here.

As a service designer at Deloitte Digital, you will be working on projects in a collaborative team environment, following Design Thinking and Human-Centred Design principles to create meaningful solutions for our clients and their employees, users and customers.

About the team

A Digital, Customer & Marketing consultancy with the backing of a top-tier firm. Deloitte Digital is where business, creativity and technology intersect to craft beautifully seamless experiences that deliver business outcomes. With a wonderful mix of designers, strategists, technologists and makers, we are a powerhouse committed to transforming experiences and making an impact that enriches people’s lives.

Enough about us, let’s talk about you.

• At least 5 years of human-centred design, or similar, professional practice; consulting experience is a plus

• A passion for creating human-centred experiences that delight end users and that solve business problems

• You bring a toolkit of methods, processes and approaches that you’ve built up over time and experience

• Effective communicator and presenter, verbal, written and visual, with the ability to lead workshops and client showcases

• Natural intellectual curiosity and problem solving drive

• Proven ability to build and maintain strong client relationships at senior levels

• Demonstrated ability to build and manage successful multi-disciplinary teams, as well as manage projects end-to-end from a budgetary and client relationship perspective

• Ability to engage with stakeholders and help them to influence decisions

• A desire to contribute to the broader success of the Experience Design team by playing a mentoring and coaching role to other team members

• The ability to get your hands on with design and prototyping tools such as Adobe CS/CC (InDesign, Photoshop, Illustrator etc.), Axure, Sketch or other design tools is a bonus

• You will have a relevant tertiary qualification e.g. Service Design, UX, industrial design, product design, visual design, interaction design, architecture or other relevant design discipline

Why Deloitte Digital?

At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. We value difference, and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in different ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.

Next Steps

Sound like the sort of role for you? Apply now.

If you’ve got any questions or wish to have a confidential conversation about this role, contact Ellie from the Deloitte Digital Talent team. We’d love to hear from you!


Senior Service Designer

• World-class learning and leadership programs

• Flexible work arrangements – work in a way that suits you best

• Rewards platform: your hard work won’t go unnoticed at Deloitte

What will your typical day look like?

This could be the moment that changes everything. If you’re ready to work at the forefront of Service Design, creating experiences that matter for Australia’s biggest business challenges, start your journey here.

As a service designer at Deloitte Digital, you will be working on projects in a collaborative team environment, following Design Thinking and Human-Centred Design principles to create meaningful solutions for our clients and their employees, users and customers.

About the team

A Digital, Customer & Marketing consultancy with the backing of a top-tier firm. Deloitte Digital is where business, creativity and technology intersect to craft beautifully seamless experiences that deliver business outcomes. With a wonderful mix of designers, strategists, technologists and makers, we are a powerhouse committed to transforming experiences and making an impact that enriches people’s lives.

Enough about us, let’s talk about you.

• At least 5 years of human-centred design, or similar, professional practice; consulting experience is a plus

• A passion for creating human-centred experiences that delight end users and that solve business problems

• You bring a toolkit of methods, processes and approaches that you’ve built up over time and experience

• Effective communicator and presenter, verbal, written and visual, with the ability to lead workshops and client showcases

• Natural intellectual curiosity and problem solving drive

• Proven ability to build and maintain strong client relationships at senior levels

• Demonstrated ability to build and manage successful multi-disciplinary teams, as well as manage projects end-to-end from a budgetary and client relationship perspective

• Ability to engage with stakeholders and help them to influence decisions

• A desire to contribute to the broader success of the Experience Design team by playing a mentoring and coaching role to other team members

• The ability to get your hands on with design and prototyping tools such as Adobe CS/CC (InDesign, Photoshop, Illustrator etc.), Axure, Sketch or other design tools is a bonus

• You will have a relevant tertiary qualification e.g. Service Design, UX, industrial design, product design, visual design, interaction design, architecture or other relevant design discipline

Why Deloitte Digital?

At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. We value difference, and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in different ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.

Next Steps

Sound like the sort of role for you? Apply now.

If you’ve got any questions or wish to have a confidential conversation about this role, contact Ellie from the Deloitte Digital Talent team. We’d love to hear from you!

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