Deloitte Digital - Service Design Senior Consultant


At Deloitte Digital, we are all responsible for challenging the status quo, and bringing innovative and differentiated thinking to everything we do. In this role, you’ll be joining a team that creatively works through complex issues to win business and deliver results for clients.

About our team
Deloitte Digital operates as part of the Consulting Customer practice and is a specialist group focusing on the delivery of online strategy, customer-centred design and online technology solutions. We work with a wide range of clients, from blue chip corporations to innovative start-ups, helping them adapt to and harness new media and technology. Our combination of strategic thinking and innovative solutions is what sets us apart, and we make sure to stay at the forefront of new technology. Our solutions span the full range of online technologies – from intranets, websites and portals, through to desktop and mobile applications.

We require a Service Design Senior Consultant (Strategy, Research, CX and Design) with a real flair for Experience transformation, design strategy, ideation to work on a major digital transformation. You join a team that pride themselves as creative problem solvers.

As a Service Designer (Strategy, Researcher and Designer) you will focus on Service Transformation design and proof of concept work through to delivery. A great chance to help drive the overall design thinking around the product development. This is a unique and interesting opportunity to work on a major transformation.

Experience of the following is desirable:

  • Service Design
  • Structured Research
  • User Experience, Customer Experience, CX Design
  • Design strategy & User journey
  • Collaborative approach

Beyond this you should have a very strong formal design background with a degree or masters in this space as well as a real understanding of UCD, HCD and Design thinking. You will be the go to person on research and so credibility in this space is essential.

Our Culture

We are innovative and different because YOU are… we pride ourselves on our team of diverse, high performing Deloitte Professionals who are talented, supportive, inclusive and social – and who are at the heart of our success. Our aim is to ensure that all our people feel comfortable to bring their whole selves to work, and as a result, create a workplace that encourages the true spirit of 'And different'.

From day one at our firm you’ll be considered part of the Deloitte community and our development and career progression framework will help you develop the skills and capabilities you need to succeed – in every sense of the word. At Deloitte, we assume that you perform other roles within your life….you could be a student, a teacher, a passionate hobbyist and a caring family member. We recognise the importance of balance and embrace agility, understanding that this means different things to each and every one of our employees.

Next Steps

If this sounds like an exciting career challenge, that aligns with your personal goals and expertise, we want to hear from you. Check out our YouTube page and social channels for further insights into life at Deloitte. In the meantime, we look forward to receiving your application.

The minimum salary offered for this role is $100,000 AUD.

Are you viewing this job on LinkedIn? Click here to apply