Deloitte Digital - Salesforce Engineer

Part Business. Part Creative. Part Technology. One hundred per cent digital.

About our team
At Deloitte Digital, we are all responsible for challenging the status quo, and bringing innovative and differentiated thinking to everything we do. We are an innovative leader in online and mobile strategy, design and development. We work with a wide range of clients helping them adapt to and harness new media and technology. Our combination of strategic thinking and innovative solutions is what sets us apart, and we make sure to stay at the forefront of new technology.

Our managed services team within Deloitte Digital is responsible for the development and operations of our clients’ enterprise digital solutions. We are focused on level three application support across a number of top tier clients.

About the role
Our Melbourne team is growing and we’re on the look-out for an experienced Salesforce Engineer to join the managed services team.

Working closely with a team of Engineers, Business Analysts and Service Delivery Managers, this position is crucial to the successful delivery of operations and development services across our multiple Salesforce clients. Key responsibilities will include:

Daily tasks will involve incident triage and resolution, root cause analysis, review of logs, definition of solution changes, and software development of changes. In addition, you will be responsible for:

  • Evaluating, responding to, and resolving technical issues in our clients’ Salesforce solutions, effectively articulating the problem and resolution to client team members
  • Working directly with clients to discuss requirements and prepare estimates for development changes
  • Reporting on the progress of engineering tickets at the daily scrums and provide input to the team priorities
  • Collaborating with project development teams and participating in impact analysis of any change or planned releases
  • Ensuring support governance framework is adhered to (e.g wiki documentation, version and change control, security)

About your experience
You have delivered solid solutions to complex problems and can provide consistent, high-quality solutions. To be awesome in this role you must have (mandatory experience):

  • Software Engineering or Computer Science tertiary qualification
  • Self-motivated, problem-crushing attitude
  • You’re a team player who just wants to build solutions that work

Technical requirements:

  • Proven track record of supporting business applications, solving complex technical problems
  • Hands on Salesforce development and configuration experience
  • A good understanding of continuous integration methodologies
  • Deep understanding of Salesforce object model, Apex and Visualforce
  • Salesforce certifications: App Builder, Administrator, and Platform Developer I
  • ITIL V3 certification would be an added advantage.

Deloitte Culture
Join a high performing culture of talented people, who are highly motivated and passionate about delivering impactful analytics solutions and insight. We are innovative and different because YOU are… we pride ourselves on our team of diverse, high performing Deloitte Professionals who are talented, supportive, inclusive and social - and who are at the heart of our success. Our aim is to ensure that all our people feel comfortable to bring their whole selves to work, and as a result, build a workplace that encourages the true spirit of 'And different'.

From day one at our firm you’ll be considered part of the Deloitte community and our development and career progression framework will help you develop the skills and capabilities that will set you up to succeed - in every sense of the word. At Deloitte, we assume that you perform other roles within your life…you could be a student, a teacher, a passionate hobbyist and a caring family member. We recognise the importance of balance and embrace agility, understanding that this means different things to each and every one of our employees.

Next Steps
If this opportunity sounds like an exciting career challenge that aligns with your personal goals and expertise, we want to hear from you. Check out our YouTube page and social channels for further insights into life at Deloitte. In the meantime, we look forward to receiving your application.

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