Client Insights Coordinator

Are you seeking an opportunity to learn and grow within the world’s largest professional services firm? Are you passionate about understanding and helping improve the client experience? If so, then this might be the role for you.

About the opportunity:

This role is suited to new starters or those who have recently graduated.

Deloitte’s Client Voice program allows us to understand the client’s experience of Deloitte. It does so by gathering verbatim feedback from our clients on the way we work and providing a platform to listen to, interpret, act on and measure feedback.

Deloitte is seeking an analyst to support the development of our client insights capability, which is integral to our distinct, client-centric culture. You will be working with a highly motivated and fun team who strive to live Deloitte’s purpose of ‘making an impact that matters’ for our clients, people and community.

About the work:

Your main responsibility will be to project coordinate the day-to-day activities of the program, including data analysis, sentiment coding, user support, reporting, internal communications and acting as liaison with the firm’s offshore support team.

On a day-to-day basis, you will:

  • Conduct and interpret basic qualitative coding & analysis and quantitative analysis.
  • Analyse qualitative feedback to identify sentiment, key trends and themes.
  • Generate qualitative insights against our service framework, and quantitative using our market research metrics.
  • Collaborate in producing succinct, reader-friendly presentations and reports.
  • Manage and respond to information requests from a variety of stakeholders.
  • Work with IT to execute system changes with minimal disruption to users.
  • Provide project support: planning, execution, monitoring and reporting on status.
  • Manage the content and design of our intranet pages, keeping content relevant, interesting and current.

About you:

You will:

  • Work well both independently and as a member of a team.
  • Have a strong attention to detail.
  • Have relevant tertiary qualifications or equivalent work experience.
  • Have strong written and oral communication skills.
  • Have the ability to manage projects including timelines.
  • Be proficient in Microsoft office, particularly strong in Excel and PowerPoint.
  • Be familiar with Tableau (as an advantage, not essential).

About us: Deloitte Culture

We pride ourselves on having a team of diverse, high performing professionals who are talented, supportive, inclusive and social – they are at the heart of our success. Our aim is to ensure that all our people feel comfortable to bring their whole selves to work, and as a result, create a workplace that encourages the true spirit of 'And different'.

From day one you’ll be considered part of the Deloitte community and our development and career progression framework will help you develop the skills and capabilities you need to succeed – in every sense of the word.

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent & exceptional Deloitte experience globally.

Next steps

If this sounds like the role for you, please send through an application directly. If you have any further questions, please contact Suzanne Dunne on from the Deloitte Talent Team for information.

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