Customer Service Team Leader

Lendlease


Lendlease is one of the world's leading property and infrastructure groups. Our vision is to create the best places not just for our clients and communities, but especially for our employees.
In Australia, we have over 40 years' experience in constructing, developing and managing Australian shopping centres, Lendlease is a retail industry leader. Our fully integrated, end to end property business, offers a truly unique platform for all stakeholders.
Based at our Craigieburn Central Shopping Centre, we are looking for a Customer Service Team Leader to join the Centre Management Team. This is a full-time position working Monday-Friday.
The Customer Service Team Leader represents the face of our Centre and plays a critical role in providing an exceptional customer experience for our customers. This role acts as a key liaison between the Centre Management, the Customer Service Team and our customers, including both our shoppers & retailers. You will ensure that the customer service desk is adequately resourced and managed efficiently to ensure services as well as accurate and timely information is provided to our customers across all channels.
This role is also responsible for escalating issues to the Centre Management team as well as working closely with them to provide assistance with the administration, marketing and promotion of the Centre through many channels.
In order to be successful in this role, you will have broad knowledge of customer service principles; specific knowledge within retail asset management is not essential but highly desirable. You will be an exceptional communicator who has experience in mentoring / supervising teams as well as strong administrative and reporting skills.
Lendlease is a diverse, flexible and inclusive employer of choice. We engage, enable and empower our people. Inclusion sets all of us up for success.
To find out more about us and to explore all other opportunities, visit www.lendlease.com/careers


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