Customer Care Specialist

Australian Red Cross


  • Flexible work options & generous salary packaging available
  • Full time, Maximum term role to September 2020
  • Work for the world's largest humanitarian movement

About Red Cross

Australian Red Cross is part of the largest humanitarian movement in the world seeking to build a better society based on people helping people.  The Customer Care team supports the processing of approximately 5000 community fundraising individual and groups, over 100,000 donations, 20,000 members, 180,000 calls, 85,000 emails and 30,000 first aid course bookings.

About the role

The Customer Care team are the front line to Red Cross and are our brand ambassadors, supporting our mission by creating memorable experiences for our customers. The Customer Care Specialist role will consistently deliver incredible, immersive and exciting experiences to all of our current and future supporters.

You will play an integral part in engaging, converting, growing and retaining our valuable supporter base across several cohorts.

What you’ll bring

  • Commitment to customer service with strong communication skills and engagement abilities.
  • Significant experience in outbound sales preferable.
  • Proven track record in sales/target driven, fundraising or call centre environment
  • Strong team orientation and commitment to supporting broader team and organisational goals
  • Highly developed organisational and time management skills
  • Superior interpersonal skills including ability to interact and engage with people from a wide range of backgrounds

Why work for us?

Work for purpose, know that the work you do enables Red Cross to support and empower people and communities in times of vulnerability.

You can access flexible working arrangements and generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars.

Further information

For further enquiries please see position description below or contact Tim McMinn on 0409 033 002.

Applications closing date: 29 May 2020 at 11:55PM AEST

Position Description: Download File Customer Care Specialist PD.pdf

Australian Red Cross


  • Flexible work options & generous salary packaging available
  • Full time, Maximum term role to September 2020
  • Work for the world's largest humanitarian movement

About Red Cross

Australian Red Cross is part of the largest humanitarian movement in the world seeking to build a better society based on people helping people.  The Customer Care team supports the processing of approximately 5000 community fundraising individual and groups, over 100,000 donations, 20,000 members, 180,000 calls, 85,000 emails and 30,000 first aid course bookings.

About the role

The Customer Care team are the front line to Red Cross and are our brand ambassadors, supporting our mission by creating memorable experiences for our customers. The Customer Care Specialist role will consistently deliver incredible, immersive and exciting experiences to all of our current and future supporters.

You will play an integral part in engaging, converting, growing and retaining our valuable supporter base across several cohorts.

What you’ll bring

  • Commitment to customer service with strong communication skills and engagement abilities.
  • Significant experience in outbound sales preferable.
  • Proven track record in sales/target driven, fundraising or call centre environment
  • Strong team orientation and commitment to supporting broader team and organisational goals
  • Highly developed organisational and time management skills
  • Superior interpersonal skills including ability to interact and engage with people from a wide range of backgrounds

Why work for us?

Work for purpose, know that the work you do enables Red Cross to support and empower people and communities in times of vulnerability.

You can access flexible working arrangements and generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars.

Further information

For further enquiries please see position description below or contact Tim McMinn on 0409 033 002.

Applications closing date: 29 May 2020 at 11:55PM AEST

Position Description: Download File Customer Care Specialist PD.pdf

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