Counsellor-Mutilingual (Vietnamese)


We're passionate about nurturing careers.

We support new innovation and thinking, and openly collaborate and share new ideas. We're healthy and active in our lives and wellbeing is encouraged at every level.  Our people play an important role in the future of health and healthcare and we believe that working together, we're stronger.


About Us

Medibank is a leading private health insurer with 40 years of experience delivering better health to Australians. We look after the health cover needs of millions of customers and deliver a wide range of programs to support health and wellbeing in the community.

The Opportunity

As a Counsellor who is fluent in Vietnamese, you will be part of the team who provide telephone and online triage, counselling and support services (incl. crisis, trauma, anxiety and depression services and support for survivors of sexual assault and family or domestic violence) as well as addiction relapse services. As part of our team, you will help vulnerable members of our community by providing accessible, quality health and wellbeing support to metropolitan, rural and remote communities.

The telephone and online based nature of this role will require you to multi-task between listening and supporting callers, typing notes and referring to clinical resources and online support tools. Core duties include:

  • Crisis intervention with some brief counselling;
  • Telephone triage, information and referral;
  • Liaising with external service provision agencies across the health and human services system.

We work on a fixed roster system (either full or part time - your choice!) giving you work life balance and with ongoing education, support and supervision you'll always feel part of the team no matter where you are based.  We offer work at home roles to suitable candidates which allow you to balance work with other commitments. 

About You

To be successful in your application for this role, you will need to have:

  • A minimum of two years counselling experience ideally with demonstrated ability to work in telephone/ online counselling;
  • Fluent in Vietnamese.
  • Experience in working with victims of trauma, including survivors of sexual assault, and domestic or family violence would be a distinct advantage and would significantly increase your chances of being successful in your application for these positions;
  • A tertiary or post graduate degree (of minimum three years duration) in a relevant discipline in social science, social work, psychology or counselling.

Other requirements include:

  • Completion of our 5 day full time paid training program.
  • Setting up a home base that meets our health and safety requirements, access to ADSL, cable or NBN internet and a copper wire telephone line; and
  • Working between 22.5 – 37.5 hours per week.

What We Offer

In return for your hard work we offer a range of great benefits, including subsidised private health insurance, travel insurance and pet insurance. Furthermore, we take the health and wellbeing of our employees seriously, offering flexible working conditions and encouraging wellbeing at all levels of life.

Medibank is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

A Career at Medibank adds up to more. More achievement. More progress. More passion and more innovation for health.

For a career option that will suit you better, click to apply.

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