Service Delivery Manager

  • Manage service delivery across multiple applications in one of the largest IT shops in Australia
  • World class facilities based in the CBD with travel to Sydney Olympic Park
  • Grow your career with the technology leader in financial services – CommBank!

CommBank is recognised as leading the industry in IT and operations with its world-class platforms and processes, agile IT infrastructure, and innovation in everything from payments to internet banking and mobile apps.

Your new team

We are accountable for the end-to-end operational delivery of business services to the different CBA businesses.
We represent IT Service Management Operations (ITSMO) to the CBA Business, and we represent the CBA Business to ITSMO

Our Key Responsibilities:

  • We are accountable end-to-end for service availability, quality and costs of ITSMO services to the CBA business
  • We own the end-to-end performance of our application and infrastructure services
  • We are answerable for - and manage - service risks, encompassing risk mitigation, resolution, acceptance
  • Provide single view of business services performance through consolidating management reports
  • Drive our service provider groups to solve incidents, manage problems and execute changes related to application services within the agreed service level
  • Accountable for operational resilience, performance, capacity and availability of the application services provided by the service provider groups

Your new role

As Service Delivery Manager, you are the primary point of contact for the Service Owner and Service Manager in relation to a cluster of services provided by our ITSMO team.
You will enjoy being accountable for reporting and driving the continual performance of ITSMO Operational Teams across the Service Management disciplines including:

• Incident Management
• Problem Management
• Request Management
• Change and Release Management
• Availability Management
• Capacity Management
• Service Continuity Management
• Risk Management

As you would expect you are also the point of escalation for any material breakdowns in the delivery of those services and you also  assist in coordinating service delivery across multiple teams and IT Systems.

Your goal is to ensure high levels of availability, performance and resilience, delivering exceptional customer experience and great value for money for the IT Services that you manage.

What will you need to succeed?

You will most likely be a service delivery manager with experience in financial services or within a large complex environment and looking forward to joining a diverse team of dedicated people who love what they do. Like us you will be keen to drive improvements and change and always have a keen eye on productivity and improvement. You will value flexibility and diversity and most likely have a sense of fun!

What next?

Working here is all about your engagement ability, technical expertise, your ideas, and your willingness to bring a fresh perspective to the way we do things.

The people, businesses and communities we serve are wonderfully diverse. To reflect this, we’re committed to hiring a similarly diverse workforce. With a focus on inclusion, accessibility and flexibility, we’ll support you at every stage of your career.

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